Ben-Hur movers did a TERRIBLE JOB with my move:
1) They were 4 hours late! Ben Hur called this crew to the job at the last minute. They had no paperwork or any sort of printed directions to my place (or GPS in the truck). I called the office to complain about the delay and demand some compensation/discount. First I was told ?ok, lets wait for them to get there and then we?ll talk about a discount?; after their arrival it changed to ?let?s wait for them to do the job and then we?ll talk about a discount?. When the job was done, that guy did not want to talk discount, justifying that 4 hours late are to be expected, some times even delays of 2-3 days happen and are normal! Seriously they do business in NYC (finally I got $25 off).
2) Of the 3-person crew, 2 were on their first day in the moving business (with Ben Hur or anyone else). It took them double the amount of time my previous move, with the same amount of stuff, took ? 5 versus 10 (ten!!) hours. Took them forever to wrap the furniture and move boxes that were pre-packed into the truck. They damaged some furniture due to improper protection. Also, after protecting 2 sides of a mattress with blankets, they dragged it all across the floor and out the street on the unprotected side!!!
3) These guys were the size of my 110lbs wife. They were physically incapable of moving the heavy furniture up the stairs without hitting the walls. They did a lot of damage that I was charged for by the building management.
4) Getting a refund for the wall damage was a nightmare. It took almost 2 months to get a check in my hands. It required almost daily calls, and each time I was put on hold for very long periods of time. The person on the phone was professional and polite, but overall, the process was slow and painful, having to call daily. Getting the check was not the end of it. Either due to stupidity/incompetence, or actually on purpose, they added to the name field of the check a descriptive word of the reason for the check (it should be in the memo). This caused the bank to refuse the check. I finally convinced the bank to accept it, as dealing with Ben Hur to reissue the check would have been a nightmare.
Save yourself the trouble and use a different moving company for your move. Next time, I will too.
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