Arnold & Sons Plumbing Heating & A/C

My hot water heater went out and I was quoted 1400 but the rep couldn't break that down. I ended up paying the fee and asked him to leave. I then bought an identical product and after 3.5 house it was installed all fir a total of 600 plus some parts and labor. Very disappointed with the situation. more

The guys who came were not only prompt, they were professional and informative. With absolutely no pressure they explained another (more expensive) alternative, but said they didn't really see a need to do more. I appreciated the information and they fact that they did not try to pressure me. Great guys! more

I was very happy with the work completed. Very professional and it was done in a timely matter. I will defiantly call again when the need arises. more

Bryan is the only guy I want working on my house. He is very professional and helpful when calling for service see if you can get him more

The men were on time and very professional. They made suggestions as to possible solutions to our problem and were not pushy. They were here in gone in good time. Dan O. De Ment more

Arnold & Sons fixed a leaky faucet for $227. A different leaky faucet they said they could not fix because they did not know the brand. They said they would charge over $800 to remove and replace the faucet and its twin. I called another plumber and he fixed the leaky faucet for $100 in less than 20 minutes. I should have gone to this other plumber first. I feel I wasted the $227 I spent on Arnold & Sons. I truly regret going to them. RESPONSE FROM Arnold & Sons Plumbing Htg: This customer was given pricing for repair and replacement for BOTH faucets as is standard for any customer, even though the faucet was a non customary faucet brand, and its repair attempt success rate was below 50%. Will this price based plumber be around when the faucet leaks in less than a year? Does that mean this experience was a value at $100 if it leaks again in weeks or months? Maybe but not likely. The trend is that two go out of business and 3 start up and go out within the first 5 years in business. 95% of plumbing companies around central Illinois don't have a website or review site that you can get on and voice your opinion freely. We have both. Does this other company have a website? Will they be around in a year or two? Maybe but at those prices we've seen the competition go out of business at a rate of 2-4 a year for more than 5 years. There are no service plumbing companies older than Arnold and Sons in the peoria Area. WE charge pricing that keeps the doors open and our techs well compensated with a reasonable profit. We have done this everyday for 30 years. Had we been called and notified of this problem before going to the review site to post a bad review we could have gone a long way to work with the customer. I dare say we won't hear from this customer when the problem resurfaces a month, two, or six down the road as 82.3% of faucet repair attempts have proven to fail in less than 6 months because faucets are not built like they were 40-50 years ago. Yes we track statistics like this as they help increase our service success rate over all. more

We hired Arnold & Sons to do some plumbing work at our home. They were professional and courteous from the beginning of the project to completion. They were always on time, completed the work as expected and cleaned up when finished. It is refreshing to find a company that obviously cares about the work they do. I would highly recommend Arnold & Sons. more

Good follow up more

Joe showed up at the appropriate time. He was informative as far as any questions I had. He completed the job in a timely manner, Again, job well done. more

The guy who came out was awesome, he explained everything to us and helped get our problem fixed! He also worked with my schedule during that day! more

Very professional and honest people. Got the job done quickly and seemed to be very reasonable. more

I just wanted to say thanks to Joe for the excellent work. We've had another company come out many times over the years and never received the professional service that Joe provided. He explained everything in an easy to understand manner. Thanks! more

Called early Monday morning. Had a positive and customer oriented conversation with person as I explained my issue. They said someone could be there between 10am and noon and I said that closer to 10am would be better. Received follow up call that repairman would leave at 10am and be at my house at 10:30. Then I received E-mail with background repairman and picture of him. Truly felt like a valued customer. He arrived at 10:30, was tremendous at explaining sump pump and job, then was outstandingly courteous. Everything worked and was tested. Only negative was price seemed 25% higher than I expected. Thank You for a great customer experience. more

Two techs arrived and were very professional and focused to solve the problem. Issue was about 25 feet down drain, so beyond my basic capability to solve. I called late in afternoon and they had techs to me by mid morning. Also, both were veterans which is another plus. Thanks for their military service and now great service in plumbing. more

Our less than three year old water heater developed a leak. Our previous plumber had retired -- a friend recommended Arnold & Sons. Arnold's plumber (Joe) came the same day -- confirmed the leak and said they handled the same brand and would process as a warranty replacement (labor only). With an older home, our space for a water heater was very tight -- so discussed the benefits of an instant heat water heater -- with a reduced price for the warranty allowance. We went with the new technology -- installation was trouble free, and timely. Our basement area looks much tidier -- and the space opened up. We are very pleased -- and thankful. Everyone was very professional, and took the time engineer an appropriate installation. Also, we feel comfortable that we have found a great replacement for our previous plumber. more

Wife had to call a plumber while I was out of town and called Arnold & Sons. Charged $231 for 45 minutes to replace a sink strainer. When I called to get a breakdown I was informed they didn't know what it was. Pressing the issue I finally got the service manager Mark to tell me the cost of the strainer then I was able to find the rate was $191 for 45 minutes. They are so ashamed of their rates they won't even tell you when you ask point blank. Will never use this company again. Work was okay, stainer cost too high (has the company logo embossed on the rim) so I guess I paid about $20 for the logo. RESPONSE FROM Arnold & Sons Plumbing Htg: Providing in home Plumbing services these days does cost a lot just to get a licensed technician trained, prepared, well stocked and out to provide thorough, professional service. Our licensed technicians are paid whether they are diagnosing a difficult and technical problem, taking care of what you might consider as an "easy" task, training to become more efficient and professional technicians, stocking their service vehicles, driving to and from the next service opportunity, or discussing a problem with a customer. That 45min was just in your home, what about the person that answers the phone, what about the dispatcher who controls all the technicians movements from job to job, insuring customers are being notified, times are being met, and schedules are being kept. How about the warehouse manager that orders, stocks, tracks inventory, delivers specialty parts to the technicians in the field so as to minimize wasted tech and customer time. What about the I.T support necessary for the operating software to run the business, What about the time the technicians are stocking their trucks and getting vehicles maintenance and inspected. How about the delivery guy who gets technicians specialty parts run to their site to minimize the time the tech and the customer have to wait. How about the hundreds of tools, cell phones, tablets, wireless plans, email capabilities, uniform expenses and on and on and on. There are companies that CAN do the same job for less if thats all you are wanting, which is really what most people want until they don't get the good service along with it.. Until they pay $100 for a guy to come fix something and can't get ahold of him to come back out because there is still a problem. How cost effective is that scenario? Or you get a voicemail saying leave a message and we will get back to you...and they never call. If thats what you are looking for then maybe our company isn't for you. We responded to this call within an hour of of receiving Bill Lovans' "wife's" call to our dispatch center. She stated to the technician that she NEEDED it done because she was having company over that night. The Wife was given multiple options UP FRONT before any work was done. NO SURPRISES, NO HIDDEN FEES EVER. She agreed to one of the options, signed for the work to begin, signed that it was satisfactorily completed, and paid the agreed upon amount. We have yet to hear anything from the person that was present at the time of the service namely the wife. It should be noted that this man Bill Lovan WASN'T EVEN THERE at the time of service. How can someone have an opinion about professionalism and total experience about a service that was he wasn't even there for? After all the problem WAS solved and still is as far as we know. That is the rest of the story. more

I called to have a garbage disposal installed and the guts to a toilet. I was appalled at the quoted price. 168.00 to do the toilet and over 700.00 to install a garbage disposal and there was already one there. Getting someone out was fast same day service. I was told it would be 89.99 service call and if they completed the job that would be waived. Needless to say at those quotes I didn't have them do the work. So I got charged the 89.99 basically for them to tell me I couldn't afford their service. What a rip off. The tech said it would take him about one and half hours. That equates to around 400.00 an hr. And I had purchased the supplies. I'm a nurse I guess I went into the wrong profession. I was very disappointed and would not recommend this business. RESPONSE FROM Arnold & Sons Plumbing Htg: The actual truth in this situation is that the customer was given the option for installing her own garbage disposal that she bought for $300, and ANOTHER option for replacing the piping under the sink to include a strainer (essentially update the drain piping under the sink) for $421 which was not leaking at the time but did show visible signs of much age. She was also given a third option for rebuilding her toilet with her parts that she bought, which we concurred were satisfactory quality. That was $168. Kathy decided against doing anything as she stated. Kathy has a right to her opinion regarding costs, and we would like to refund her $89 if she would call into our office and ask for Mark. We would rather not charge you the trip fee if the service didn't meet your expectations. more

Joe was my techinician and was very helpful, knowledgeable and profession. He even gave me some helpful hints on how to diagnose where I have a clogged toilet or sewer line :) more

I will be contacting Joe again for future projects. more

thought $89 was high for the guys to say that they can't run a camera down pipe. more