Called early Monday morning. Had a positive and customer oriented conversation with person as I explained my issue. They said someone could be there between 10am and noon and I said that closer to 10am would be better. Received follow up call that repairman would leave at 10am and be at my house at 10:30. Then I received E-mail with background repairman and picture of him. Truly felt like a valued customer. He arrived at 10:30, was tremendous at explaining sump pump and job, then was outstandingly courteous. Everything worked and was tested. Only negative was price seemed 25% higher than I expected. Thank You for a great customer experience.
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