I found this place on Google and decided to order my daughters bday cake from there based on the Google reviews. There was only one negattive review from Thao in Sep 2010 and unfortunately I ignored it and had the same experience that person had. I ordered a half sheet strawberry cake with buttercream icing for $57. Nobody at the party liked it. The icing was not buttercream. The cake was white with tiny flecks of strawberry in it. We took 3/4 of the cake back today and he told us this is their version of a strawberry cake with buttercream icing. Really?? He wouldnt even entertain the idea that maybe he could do something to satisfy us. He kept defending the cake and saying that the owner would have to come in and taste it. He even suggested that we should have interrupted the party on Saturday and immediately returned the cake. We had already prepaid $35 for 20 cupcakes to be prepared the same as the cake so we cancelled the order for Thursday and left the cake sitting on their counter. Customer Service at this place is horrible. And for a ""gourmet"" bakery to put out that type of quality is ridiculous. Albertson's is more gourmet than this place.
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