The salon is beautiful and the staff is very nice. However, I went in for a haircut and color with them and I had a terrible experience. When I arrived I had to wait over 20 minutes for my stylist to arrive and when he did, he didn't seem confident on cutting my hair. He asked how I wanted it cut and I asked for the style to remain the same, but to make sure my dead ends were cut off. When I looked in the mirror when he was done, my hair still seemed to have dead ends and my bangs were very long... still in my eyes. I asked him to trim it up and he asked me how... How??? I thought I was going to a professional to do my hair,not walk a novice through it. He colored my hair and to this day the colors are not even. To top it off when I was leaving, they charged me an additional $30 more than I was quoted to start with, without any notice. I ended up paying.
Later I called the owner to let her know about my experience and she asked me to come back for a trim to get rid of my split ends and as a courtesy offer me a free manicure to make up for the fact that they over charged me. I did, I went back in for them to fix my hair, which was cut dry - and not even brushed before I left and they forgot to book the promised manicure - and they were booked- so no manicure.
I finally asked for a refund for the $30 that was wrongly taken from me, and the owner said she had to ask her partner. She left a message to say no, that they would not give me the $ that was rightfully mine, to come AGAIN for a manicure. I don't know about anyone reading this, but after all of this, now I felt rediculous and would NEVER go back for anything. I called her back 2x to discuss the situation and she never returned my call. Its been 3 weeks now, so I guess its safe to say I will not be hearing from her. THIS WAS A TERRIBLE EXPERIENCE FOR ME ALL AROUND.
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