I had high hopes based on reviews that Knockout would rid my small one room studio in NYC of bedbugs (bb). Unfortunately approx. 1 month later and nearly $2000 poorer, I am still getting bitten and still living out of bb proof plastic bags. The first 2 freezing treatments appeared to be thorough, the third did not include freezing, only chemical (Bedlam). I thought that was odd but the technician told me the third treatment did not require freezing. I started getting bad bites again 2 weeks later and called the company and Rossmary told me the cryo machine had broken that day. I was extremely angry that I was lied to and requested that another technician be sent for another freezing treatment since it was nearly a month since the last one. The next treatment appeared to me to be much more complete than all of the rest, but still 2 weeks later I was still receiving bites. I called Knockout but they refused to do another follow up and said that it is NY State Law that I capture a live bb and save it as proof in order for them to perform another follow up. BBs are very elusive and I've been unable to do so. The supervisor was very defensive and suggested several times I may be getting bites elsewhere or from another type of bug. My bites are the typical "breakfast, lunch, dinner" bites". The bottom line is I'm out alot of money and still getting bites. Knockout Pest Control may be good at getting rid of many types of "pests", but if they couldn't rid a 350 square foot apt of Bedbugs in 4 treatments than I would not be able to recommend them to anyone.
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