I was pleased with the initial clean A, which was deep-cleaning of bath/kitchen, and routine clean of living/bedroom areas. However, when I returned home that day, they had left the front door completely unlocked. (They had a key to my house.)\r
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The owner was very nice about this, and said he'd talk to the cleaning team. He agreed that this was totally unacceptable.\r
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The second clean, initial clean B, was supposed to be thorough cleaning of living/bedroom areas, with general clean of kitchen/baths. There were dust bunnies (from my pets) along the walls of the guest room; there was no way they did the carpet edge cleaning that was advertised as part of initial clean B. There was also a very large blue scrape along the hallway wall, which I'll need to paint. \r
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I cancelled the service after this second ""cleaning"". For what it's worth, the owner was always reachable by phone, and he was very nice to me.
Pros: Bathrooms were spotless
Cons: Other rooms marginally clean, plus security issues
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