I've been to this salon once for a cut and color and just a week or so afterwards my color faded A LOT!! By the time I reached my second appointment the color was completely out. But that is just one problem...a major one if that. I was on my way to my second appointment and one of the highways was closed due to an accident. I called the salon and told them I'm running a bit behind and I'm going to take a different route but no worries, I'm on my way. A few minutes later I get a call from the owner and boy was she the most classless, untactful, unprofessional woman I have ever dealt with. I told her I was lost and I told her what crossroad I was at and instead of asking if I needed help in getting to the salon (she knew I was not from the area) she said if I don't get there very soon my appointment will be cancelled and I will have to pay for the services. She said this is because they have to be respectful of the next client's appointment....(Strange considering the one and only time I was there I had to wait 30 minutes). So I asked if I can be worked in somehow and she said, "WE ARE BOOKED, IT'S THE HOLIDAYS"! So here I was lost in Indianapolis and my GPS kept taking me in circles and she didn't offer help or compassion just a cold "you sound screwed" attitude. What a class act! I have never been talked to the way this woman talked to me. I work with business owners everyday and none of them are as classless and clueless as her. She cannot sustain a business treating people the way she does. Her turnover rate has to keep her up at night and the stress of hiring and firing must be adding years to this woman. Her daughter has recently left the salon as well so I'm not sure who this Danita lady will find that will be loyal to her and her salon. If you are looking for a salon obviously this one has enough bad reviews for you to just STAY AWAY!! If you are looking for top salons in the area look at Villagio, Trichology Salon and Splash. hair needs!
Cons: Staff, quality of hair services
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