My appt was mysteriously cancelled not once but TWICE at this ill run dump. Both times, after arriving for an appt I scheduled as recently as the day before so therefore could NOT have forgotten the time had I wanted to, I was told, "sorry, it looks like you don't have an appt here, but we DO have a therapist who can help you today". I'm then handed over to the REAL fat lady mouth breather who smells like fish. Or the dirty old man type I see folding the linens. I suffered through the fat lady, but walked out on the man. Yick.
But then when I DID have to cancel once, I'm threatened by Marissa, "if you don't give us more notice, we are going to charge your account anyway". I asked her to speak with the boss, and horror of horrors, Marissa IS the boss. Screw that noise, if they can cancel me twice with no reimbursement, then I can take my money elsewhere. Go elsewhere, spend a little more and get something that makes you feel good. I've never seen such poorly trained desk staff, and the few good therapists they have had, don't stay. Now I know why.
Pros: NONE
Cons: desk staff, manager, choice of therapists is very risky
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