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Very bad customer service... - Review by citysearch c | Midway Party Rental, Inc.

Midway Party Rental, Inc.

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Very bad customer service... 6/30/2007

We rented $700 worth of equip/tables/chairs from them. Including a slushy machine and helium tank. The slushy machine never worked and we called their emergency after hours number and talked to the owner. He gave us suggestions. We called a couple times and told him it wasn't working. We tried the next day. 90+ degrees out, but it was in our garage. It seemed like it was going to work then went warm again. We had to buy pop and ice to replace our main beverage - the slushies. The helium tank leaked, had to get a replacement from Pary America. Owner remembers us calling. He's on vacation and doesn't care. People at the rental store hang up on us. Gave us $20 refund when we would be due $140 or more. We sent back unused/unopened slushy mix. Very poor customer service. We should not have had to chase all over town to replace items rented! I would not recommend them to anyone! Pros: Some stuff works Cons: Most things don't work more
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