On July 9 at 12pm, you were thrilled with your dress, it fit you perfect, and it was clean. You thanked me and took your gown with you. You never mentioned any disappointment. \r
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On July 11 at 5:14, you called to order a veil over the phone and said you had changed your mind. You ordered over the phone, the same as my sample with the lace edge and to add beading. The only sample I had like that was a finger tip length. So I made you the veil and spoke to you on July 18 at 11:20am to go over the order and confirm your shipping address. It was then shipped on July 18 by FedEx 2 day delivery which you signed for on July 20th. \r
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Friday August 3, 2 weeks later after receiving the veil at 9:36pm you called me on my cellphone telling me I made you the wrong veil. I told you I will call you at 10am the following day when I have the paper work in front of me. You demanded I do it right then and there. I explained to you that I would take care of it first thing in the morning and you would receive a new veil. You began screaming on the phone telling me that you would destroy my reputation on the internet that I better do something about it right now AND YOU ALSO CALLED YOURSELF A FRANTIC BRIDE. I replied, ""You are crazy lady, I am in bed, calm down and I will take care of it first thing in the morning.""\r
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On Saturday August 4 at 10:11 I called you on your cellphone, you did not pick up. I tried again at 11:19 and left you a second message. You finally returned my call at 1:59 and apologized for being so frantic and that there was plenty of time since the wedding was not until August 25, 2007. \r
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On August 7, at 6pm, you came in for a veil fitting to make sure the length and the lace edging was what you wanted and then returned on August 9 at 6pm to pick up the veil, 16 DAYS PRIOR TO YOUR WEDDING DATE, NOT 2 like you had stated. \r
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I wish you would have been more honest with the review and myself. \r
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-Ana Hernandez of Ana Hernandez Bridal Salon
Pros: EXCELLENT SERVICE
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