VisionMax

Very bad service long waiting to get poor service staff is unprofessional not what a eye doctors office should be like . Lots of people in rooms limited space under staffed as to quailified trained staff just hire anyone to call out names . Then it took weeks to get my pair of glasses and the scam is no two for one unless you don't care what you ware .\r By the way Iam spanish more

HORRIBLE!!!!!! NOT ONLY is this a total scam financially - the staff are RUDE. You will NOT save money and you will LOSE VALUABLE TIME - time wasted dealing with not only rude but verbally aggressive staff. more

Dont go to this place. They are rude and very unprofessional. more

The WORST experience when it comes to getting new glasses I?ve ever had!! First off, I went on a Saturday morning and the waiting room was full, the wait would be 2 hours, so I decided to make an appointment for Tuesday instead. When I arrived on Tuesday (an hour early by the way) I filled out all the paper work and sat and waited for my turn. While I was waiting some of the staff members were very unprofessional. I am Latina, and I was surprised that a couple of the staff members were continuously speaking out loud in a vulgar manner in Spanish in front of all the customers. I should have taken that as a sign to leave right there and then, but I had a coupon for a special on 2 frames and it included the eye exam as well. Before I got to see the doctor, they showed me which frames I could choose from and they had me pick out the 2 that I wanted. After that I was back to a second waiting area where I waited and waited and waited some more!! I was there for 3 hours, the store itself had already closed and there were people still there waiting. Keep in mind that I made an appointment to avoid waiting the 2 hours and I now ended up waiting more. By the time I got to see the doctor it was close to 7PM and there was still another test they had to run (eye dilation) that would take another half hour to complete, at this point I had to decline because I was done waiting for the day. They told me I could do the dilation on the day I pick up my glasses. When I went to check out, I had to unexpectedly dish out more cash on my order because the coupon doesn?t tell you that you have to pay extra for lenses to be thin. Pros: null Cons: null more

The service was honest and all the girls and receptionists very helpful, thank you. more

Great customer service. We were surprises that Jose's glasses were here before Maria's even though she came two days before him. Anyways, great prices on glasses! more

Great services, friendly and fair price more

Accommodating, good service. more

I love the fact that this facility is germ contious + very polite. I felt very comfortable and at easy with the Dr. + staff. more

Great customer service! more

They managed to get them earlier than necessary because they knew that the patient were leaving early. I'm very thankful and grateful they managed this for us. more

Heres where I will start. My wife and I came in with cupons for $79 for 2 pairs of glasses and an eye exam. Well, great deal right? Wrong, they ended up showing the glasses that came with the deal and they were ancient. So, they upcharged us to $99 each and still the glasses were terrible. Anyways, we decided to give it a try. Bad move. They did the exams and then dilated our eyes and after, they had us confirm the glasses that we had. Then while we cant see anything, they had us sign paperwork and charged us. It ended up being $278.00. When we tried to cancel, they made it impossible. I have my bank on it right now, and am looking into hiring an attorney for illegally having us sign papers ( Contract ) stating we cannot cancel while we were unable to read anything due to dilation of the eyes. more

Dr. Tran is the best optometrist I have been to. I have trouble with the testing proceedure. He is the most patient and takes time with me. I always get a good result with no new perscription. I can?t say this about others who have checked my eyes, I recommend him frequently. 15 years and I come back to see Dr. Tran! more

NEVER go to this place!! They overcharged me and my insurance co had to call them to get my credit card reimbursed. The glasses are the WORST I have ever had - the lenses don't fit the frames. My prescription was wrong and I had to go back for a re-exam. There are too many people and you are herded through like cattle. more

You have my business from now on. I can really read with these glasses. more

The people were friendly and polite, most spoke with an accent, but were not too difficult to understand more

The staff, other than the woman "in charge", are delightful, knowledgeable more

As for communication... I had no problem understanding anyone there. Everyone seemed polite and pleasant. The doctor was fantastic with working with my husband who is deaf. Although it was like buying a car... I felt the doctor was professional and staff friendly. more

No doubt, the exams and products are less expensive than other places, thats why so many people go there more

I came in with a coupon for an eye exam, two boxes of contacts, and a pair of glasses for $139. I thought it was a great deal so I booked my appointment with excitement. I arrived five minutes early and signed in. Ten minutes passed, then fifteen. I was finally called back twenty minutes after my appointment and was taken in the back where there were four other people waiting for the same doctor. He finally saw me and rushed me through the exam. He then put my new contacts in and didn't even wash his hands after touching all the equipment!! When I went to pay, my total came out to $240! VisionMax gets you with all these little fees, is a dirty office, and the employees speak Chinese back and forth to each other!! It sounded like a great deal when I got the flyer of coupons in the paper, but by the time I walked out, I would have much rather had my terrible vision than dealing with the staff at VisionMax. more