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Businiess name:
VisionMax
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Review by:
citysearch c.
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Review content:
The WORST experience when it comes to getting new glasses I?ve ever had!! First off, I went on a Saturday morning and the waiting room was full, the wait would be 2 hours, so I decided to make an appointment for Tuesday instead. When I arrived on Tuesday (an hour early by the way) I filled out all the paper work and sat and waited for my turn. While I was waiting some of the staff members were very unprofessional. I am Latina, and I was surprised that a couple of the staff members were continuously speaking out loud in a vulgar manner in Spanish in front of all the customers. I should have taken that as a sign to leave right there and then, but I had a coupon for a special on 2 frames and it included the eye exam as well. Before I got to see the doctor, they showed me which frames I could choose from and they had me pick out the 2 that I wanted. After that I was back to a second waiting area where I waited and waited and waited some more!! I was there for 3 hours, the store itself had already closed and there were people still there waiting. Keep in mind that I made an appointment to avoid waiting the 2 hours and I now ended up waiting more. By the time I got to see the doctor it was close to 7PM and there was still another test they had to run (eye dilation) that would take another half hour to complete, at this point I had to decline because I was done waiting for the day. They told me I could do the dilation on the day I pick up my glasses. When I went to check out, I had to unexpectedly dish out more cash on my order because the coupon doesn?t tell you that you have to pay extra for lenses to be thin.
Pros: null
Cons: null
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