My daughter, Amber, was seen in your office Tues., 6/14 she for 2 fillings. There were two patients with the name of "Amber". . My daughter told the staff that she was to get a filling and the comment was ok. My daughter said the picture on the computer was not her and the staff stated that she looked like the other amber without glasses. What would have happened if this was some other type of services beside a cleaning and my daugher would have received it. If you have pictures of the patients on the computer there is no reason for a mix up should as this one. Also,I see under the services offer is Orthodontic - braces. If this is so, why was my daughter referred to another orthodontics "The Happy Tooth" for braces. yes, on Wed. 6/15 we make a trip to Chapel Hill to the happy tooth for consultation on braces because amber has a over bite. had to Why could your orthodontics not see Amber especially since she is already a patient t Village Family? So what kind of improvement are you going to make since this incident with the cleaning on Tuesday occurred. Are is it going to be overlooked and just consider it a "free cleaning" as my daughter was told by the staff. Will I be receiving response to my questions? I sure hope so. Carol Greer, mother
more