We stayed there Feb 13th for our Valentines this year and needless to say our holiday was ruined! The staff was so rude we wanted to leave before we even got into the room. If we hadn't scheduled the room through Expedia and would have lost all our money, we would have. Our room was paid for through our travel website and then they demanded a different credit card for ""incidentals"" than the one we paid for our room with. When we said we didn't have one, they refused to let us check in. We found out that part of the hotel was under renovation. Not the part we were in, we were in the old part. When at the front desk, they asked the guy next to us if he wanted a ""renovated"" room for an additional $70 bucks! For a renovated version of we were already getting!!! When we asked if we could have a renovated room, they said to call Expedia. So we did. Then the front desk said there were none available. Convenient! \r
Finally, through the manager we got into our room. I wish we hadn't. While walking to our room, we notice that the hallways were all in disrepair. Our room, a standard room, was one step above a section 8 motel. An old comforter that smelled, and the carpet was dirty. We asked for 2 towels and 2 additional pillows at 5pm in the evening. I never got them. I had to got take them from the maids cart that was sitting in the hallway all night at 2 am. When I checked out at 7 am the maid's cart with dirty linens was still sitting in the same place in the hallway. Also we NEVER got a Wi-Fi signal which would have been crucial if we would have been there for business.\r
Just don't bother staying there, unless you are looking for severe disapointment and substandard staying conditions...even if it was just for one night.\r
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Pros: close to Madison Square Garden
Cons: Dirty linens, RUDE staff, horrible service
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