My 1pm appt didn't start til 1:30. I really don't like being kept waiting. I ended up cancelling one of my own paying clients at 2:30 to be able to stay for the Sspirit service. That is not a good feeling. I was looking forward to Cheryl doing my facial as scheduled, but Sara did it instead. (Sara did a wonderful job - service was fine). Manager Sara apologized profusely, and graciously provided the facial service at no charge - very nice of her to do that - for which I thanked her. PLEASE note: it's not about the money, it's about the late start, the change in the experience I had wanted to have with Cheryl, and the seeming confusion behind the scenes of what was going on. My service was a 5, the experience was well below expectations. I do look forward to coming in again in the future, never fear. Sincerely, your Tues 1pm client.
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