Roto-Rooter Plumbers

Talk about feeling helpless! We didn't know what to do when my wife and I woke up and the toilet and bathtub were both overflowing and we both had to leave for work in an hour. My first instinct when calling a plumber is to call Roto-Rooter, and boy am I glad I did. The operator responded back to us in under 5 MINUTES (which in toilet-overflowing time is still a long, long time but hey, you can't beat that!). Shawn was on the premises at our Virginia Beach home off of Princess Anne Rd. in less than 5 minutes from that. He was quick to get to the "root" of the problem and was totally professional and calm. He saved the day and worked with us on a price which was unbelievably fair. I would certainly endorse Roto-Rooter and believe me, I'll be calling them in the future for all of my plumbing emergencies! Dave J. more

Wow..Shawn was honest about the job at hand. He gave me options to help me make an educated decision if I wanted his company to do the job. That was a great customer service moment for me. In additon to that he explained that he would come back the next day and do the job and he did and was on time. He was courteous. Shawn ensure he cleaned up behind himself. He showed me what he did and made sure my ice maker and water was working properly. Thank you for finalizing my new fridge purchase and made it complete for me. I hope that if I have to reach out to you all in the future that I realize that the service is cloned by your peers. more

Exemplary service. My technician was prompt, knowledgeable, and and the ultimate professional. I have used the same plumber for years, as I have a recurring issue here at my home. Unfortunately when I tried phoning his company, the number was out of service. I phoned roto-rooter and was assured a tech would be out within the hour, and this was on a Sunday! Shawn had the drain cleared in short order, and provided me with a visual of the problem underground, needless to say I was impressed. I plan to have roto-rooter replace the existing damaged pipe. Great job, and thanks for the service, I'll recommend this guy to all of my friends! more

Evan was awesome! He was very friendly and explained everything they were going to to do. They had the main line cleared extremely fast. We'll definitely call again whenever we have plumbing issues again. Thanks! Pros: great service, fast, friendly, knowledgable Cons: none more

I was very pleased with the prompt service that I received from Roto Rooter. The tech assessed the problem, fixed it, and was on his way. He was very courteous, gave me tips about how to maintain my system, and was very professional. Although I wish I'd never have another plumbing problem (Okay...that's not realistic!), when a problem does occur, I wil definitely call Roto Rooter. Oh, I almost forgot to add...the cost of the service was very reasonable (less than some of the other companies that I had contacted whose techs seemed to be making up prices as they went along). Thanks Roto Rooter for the company's and tech's expertise, integrity, promptness, courtesy, and fair price! more

We have been having trouble with a State Water Heater ever since we had it installed. The water heater became such a problem that we started to get to know everyone by name. Mr. Harry Blakely was always so concerned, answered our questions and got a technician out to our house as soon as possible. One specific time Mr. Blakely and Earl Woody (one of his associates) came to our house at 9:30 in the morning and stayed until 5:00pm trying to diagnose our heater, and get it working. They went above and beyond their call of duty. Recently, we called Mr. Blakely and explained that our heater was acting up again. He dispatched Evan Brown to our house. Mr. Brown cleaned out our water heater to see if that was the problem. He took his time and made us feel as if we were his only customers for the day. Unfortunately, our water heater was past the point of saving, so finally, after four years of several (15+) house calls (all of course done by Roto-Rooter,) we decided that it just wasn't worth it anymore, and had Mr. Brown install a new one. He worked very hard and tried to get one on a Saturday, so he could fit us in his busy schedule. We couldn't get a hold of one that day, but Mr. Brown came to our house on the following Monday before his shift and installed our new water heater, and took our old one free of charge because they wanted to study it and figure out what was wrong with it for future customers. Overall, we are extremely satisfied with the services that Roto-Rooter has delivered to our home. They are quick, professional, and reliable. We have been using their services for 20+ years and will continue for many more. more

Evan was great! Everything was resolved quickly! Pros: Fast, friendly, affordable more

Rooter Rep Shaun was at my door in 20 minutes on a Saturday morning. Had the main line cleared in no time. Excellent service!? Pros: Quick response Time more

I would recommend Rot-Rooter to anyone. They were VERY pleasant when they answered the phone and actually called to let me know that there was a problem at the previous job and they would be a little late. Once they arrived, the technician was very honest and up front with me. He did not try to upsell us on things we did not need. He worked very hard and was very polite the entire time. He even cleaned up the front yard after snaking the drain. They will certainly be my plumber of choice for any needs in the future. Pros: polite, clean, honest, real more