Polestar Plumbing, Heating & Air Conditioning

4.1
86 reviews
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id: 31274673
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1900 E 123rd St Ste B
Olathe, KS 66061

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(913) 246-3850
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Best

About a month ago Icalled Polestar to fix my dehumidifier that was not working. The service technician was Larry Teroy. He not only fixed the problem,but also explained every deta...

Worst

DO NOT, I repeat DO NOT use them for foundation repair. Polestar gave me a 5 year warranty on the work they did and I had water in my basement the following week. They did come ou...

Editorial review from Citysearch 12/16/2014

I feel it is my duty to share with the public my very costly and nightmare of an experience with Polestar Plumbing. I'm posting this b/c I wish someone would have warned me. My intentions are not to hurt anyone or their business. I've been a loyal customer with Polestar for many years and had several issues. This last one is inconceivable and they left me with a huge and costly mess. After six months of ""verbal"" promises to repair all the damages they caused, they have changed/ ""fabricated"" new stories with no intentions to follow up with their promises. That pretty much sums it up w/o the six months of details. If you do use Polestar, I highly recommend that you either record everything or get it in writing. Also, I highly recommend that you do your homework before allowing them to proceed with any repairs or purchases. Take before and after pictures. Watch them do the actual work and again, get it all in writing! \r Sincerely, Karen Waite more
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Recommend 7/29/2013

I had a new furnace and a/c installed last fall. The salesman and installation staff were knowledgeable and completed the installation in one day. The service was excellent and the office staff is always friendly and calls to remind you when it is time for an equipment check. I would recommend using Polestar for heating and air conditioning needs. more
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Highly Recommended :) 3/20/2013

The leader and his team of workers did an excellent job and they were professional and efficient. \r \r \r \r We were very pleased and would HIGHLY recommend them to our friends and family!!! more
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Extremely Satisfied! 3/11/2013

The services provided by Polestar Plumbing were quick and convenient. \r \r \r We will be happy to recommend them to anyone needing their services.!\r \r Thank You Polestar! more
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Happy Customer!!!!!!!!! 3/8/2013

We have been telling everyone how wonderful you guys were. Getting it all replaced in one day was amazing and everyone was so nice!!\r \r \r Thank you Polestar ! more
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Thanks Polestar 2/4/2013

I had a horrible morning. I went out to water my flowers last summer before my granddaughters came for the day and my water spicket in the back of my house broke. I do not know how something like this happened, But I called Polestar and Left a message on the answering service and someone called backed promptly. They had my water turned back on and everything was fine by 10am. I will not call anyone else for my plumbing. Thank you Polestar more
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Tried to rip me off 12/12/2012

I had them quote replacing a furnace and they quoted $2500+tax.\r I called another company in town and they quoted me $1600 flat for the same exact furnace. more
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I trust Polestar! 11/26/2012

I've been with Polestar for years. When working I could always leave a key for furnace and air conditioning service with complete trust.\r After a devastating hail storm this year my insurance adjuster said I needed a new roof, new garage door, new gutter guards and a new screen for my air conditioner.\r All was fixed except the air conditioner had a new top with fan and nothing else done. After calling Polestar, Jon came and looked it over and said there was more damage than that, took a picture, and contacted my insurance company. I got a new air conditioner. Thank you Polestar for your great work!. more
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Satisfied consumer 11/8/2012

Several days before the last cold front came into our area I had scheduled my annual furnace inspection. I have used Polestar for 10 years and two addresses. This was a new move for me so I was especially anxious about the 26 year old furnace. Cracks were found that were missed by the 'home inspector'. I was shown the printout of information confirming the potentially dangerous situation for my family. Everything necessary to replace my furnace was carefully explained to me. Two days later I had a new furance, installed by professionals. A month later a followup visit was conducted to make sure of my satisfaction and that the furnace was working properly for my needs. I have recommended Polestar to friends and family and would not hesitate to use them again. more
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Polestar Plumbing Heating & AC 11/4/2012

We built on a room addition this past summer. For the heating and cooling aspect of the job, our contractor obtained an estimate from his usual HVAC contact person. That person wanted to add entire new furnace and a/c units just for the 380 sq ft room. So I had my contractor request an estimate from Polestar which I have used for almost 25 yrs. Polestar came out, assessed the situation, said my existing furnace and a/c could handle the additional space, sumbitted a reasonable estimate, and landed the job. And they did a GREAT job installing the needed duct work. The temperature in the new room has been comfortable throughout the different seasons. more
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Home Owner 10/30/2012

We needed to replace our dated furnace and air conditioner. We decided to go with Lennox. The bid we received was fair ( better, by far, than others we got) and the instulation was completed in one day just ahead of some cold weather. The crew was friendly and polite. They even took the time to throw the ball for our two Dachshunds. So far everything is working well. A follow up inspection was just completed yesterday. Looking forward to some lower energy bills. more
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Bud C. 10/29/2012

We have had Polestar servicing our heating and airconditioning system for several years and they have been very good.\r Recently while servicing our units for the coming winter, a leak in the air conditioner inside coil unit was discovered. After explaining all our options to us we elected to install new units.\r The work was done as scheduled in one day. They explained the operation and maintenance and cleaned up all the mess.\r We are completely satisfied. more
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Best in the Business! 9/18/2012

Pole Star was so simple to wok with. I explained my issues over the phone, then came out and gave me a price, we scheduled a day to get the work done and everything went off without a hitch. \r Price was very fair and everything else was very professional. The hand written thank you card we got in the mail a couple days after the work was completed was a classy touch! \r I won't go anywhere else for my plumbing needs but Pole Star!!! more
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A+++ 9/12/2012

Polestar was very easy to communicate with, and they responded to my emails quickly. I had three bids for a new A/C unit with coil, and Polestar was the cheapest and most polite and understanding. They came out right away, within 24 hours of my A/C failing, to replace the unit. My home was 93 degrees indoors! They were courteous and made effort to communicate with me (I am deaf) and even brought out another guy who knew sign language to be able to communicate/interpret for me. Pretty Cool. more
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Outstanding Service 9/5/2012

I have been a Polstar customer for many years, and do not know what I would do without them. The owner, manager, staff and service people are friendly, prompt and trustworthy. When I call (even in the evening after hours or on the weekend), I always get immediate service They are outstanding in an emergency situation as well as for general maintenance. They keep my house in top running condition. I have, and will continue, to recommend them. more
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Polestar Helped Us Beat the Heat!! 8/30/2012

Our air conditioner went out on July 29, while the KC area was still experiencing 100+ degree temperatures. We called Polestar and they were out the very next morning to asses the problem. It was determined that our AC unit was beyond reasonable repair. Mike sat down with us and clearly described potential options for a new AC unit as well presenting the significant cost savings in replacing our old furnace (27 yrs old) at the same time. Mike also did a nice job of describing the savings we should see in our heating and cooling bills after installing the new high-efficiency Lennox units. After agreeing to a contract, Polestar was out to install both units the very next day. This rapid response was greatly appreciated considering them temperature in our house was close to 90 degrees.\r \r The installation crew was professional, courteous, and completed the job in only 4 hours. Thanks Polestar, we will gladly recommend you to others. more
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Outstanding Service 8/27/2012

Last August, Polestar replaced my full HVAC system during the height of the summer heat. Their service was prompt and friendly. They did a good job, but did not "wow" me. Their attention to some of the finer details was lacking, but the job got done and in the end, I had a cool house once again.\r \r Fast forward to today...\r I just had these guys out to perform a spring inspection of my system. During his testing, the tech, Jimmy, found that the AC did not work (heat had been fine all winter) and also noticed some issues with their original install. He explained everything that he saw wrong, quickly made arrangements to send a service man out the next morning to address those issues, and then even showed back up to personally inspect the results. It is important to note that Jimmy said "These are issues and I want to fix them for you. I want you to be 100% satisfied". I did not have to beg, ask, or negotiate. They fixed and dressed up everything inside and out and exceeded my e more
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home owner - BZ 8/23/2012

Polestar comes when they say they will be there, gets the work done efficiently, informs you of status along the way and treats you with professional and genuine courtesy. The follow up was very good. I recommend them. more
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Sharon R 8/21/2012

This was a terrible summer to have our air conditioner fail, but a neighbor recommended we call Polestar Plumbing. They diagnosed our problem and, based on their findings, we decided that it was time to replace both of our units. The team of installers worked 12 hours on one of the hottest days of the summer to get us up and running. Mike is very knowledgeable and was able to answer all our questions and present us with all the information we needed to make an informed decision. more
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Unbelievably Great!!! 8/18/2012

We had our A/C go on during an incredibly hot week, I was out of town and my wife and daughter were home without me. I got a referral to Polestar from my father and I gave them a call. Not only were they unbelievable friendly, they were the ONLY company who told me they could get an A/C unit in that very next day. The customer service, workmanship and product they gave us were amazing. Thank you so much for helping out my family in a bind! more
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