Polestar Plumbing, Heating & Air Conditioning

My experience with this company was very good. I found them on the internet after being quoted ridiculously high prices for parts from another well known heating/cooling company that obviously spends ALOT of money on advertising and has to pay for it somehow I guess. I called Polestar to buy parts. I will start by saying I called on Saturday morning at 7:15 hoping they would be open later in the day since the furnace had messed up over night and it was rather cold in the house. A REAL person answered the phone at 7:15 and was VERY helpful in diagnosing the problem and they had the part in stock for 1/3 the cost that I was quoted the afternoon before. I went to pick up the part as they are a LOCALLY OWNED business and were actually open that day. Before it was over, I had taken a lot of the guys time having them explain the different systems that I had choices of for when I wanted to replace the system. I left happy with my parts. The more I thought about it, I decided to just r more

My experience with this company was very good. I found them on the internet after being quoted ridiculously high prices for parts from another well known heating/cooling company that obviously spends ALOT of money on advertising and has to pay for it somehow I guess. I called Polestar to buy parts. I will start by saying I called on Saturday morning at 7:15 hoping they would be open later in the day since the furnace had messed up over night and it was rather cold in the house. A REAL person answered the phone at 7:15 and was VERY helpful in diagnosing the problem and they had the part in stock for 1/3 the cost that I was quoted the afternoon before. I went to pick up the part as they are a LOCALLY OWNED business and were actually open that day. Before it was over, I had taken a lot of the guys time having them explain the different systems that I had choices of for when I wanted to replace the system. I left happy with my parts. The more I thought about it, I decided to just replace the unit. They scheduled someone in to install the new system for a day later on Monday. Guys showed up 1 minute ahead of schedule which is great since folks here in KC seem to have issues with showing up at all sometimes. Unit was installed/tested by that afternoon. Techs were very polite and knowledgeable and cleaned up after themselves. My family had a very good experience with this company and recommend them to others. They are a Premier Lennox dealer and can have parts/entire systems in a very short amount of time since one of the distributorships for Lennox is based here in KC. Give them a shot before you just call one of the great advertising companies. what you see/hear is not what you always get.....What we did get was great service and a very comfortable house again :-) more

If we could give 10 stars to Polestar we would. We are a out of town real estate owner with numerous properties within the area. We have always counted on Polestar for prompt, professional service. Their #1 on our speed dial for all of our plbg,htg and cooling needs. Keep up the great service. more

My wife and I recently replaced our heating and cooling system. We had four bids and decided to go with Polestar Plumbing Heating and Air Conditioning. We are glad we did! We made our discussion based on price, equipment offered, and initial customer service. I had a lot of questions after researching which equipment would be best for our home. Jon was very knowledgeable and helpful in answering all of my questions and explaining which system would be best for us. They were quick to get us scheduled and showed up professional, courteous, and on time. I was very impressed with their hard work, quality of work, and attention to detail. They did an amazing job with follow up as well. They made an appointment to ensure that everything was working properly and answer anymore question we had. We are so happy with our new system and it has greatly improved the comfort of our home. more

I have been using Polestar for regular maintenance of our heating and airconditioning systems for several years. Recently our furnace failed on a cold day on which I had to leave town on a trip. Polestar responded promptly, assessed the problem, and prescribed necessary replacement equipment. I had to leave early, but left with full confidence that my wife would have a warm house by the end of the day. Before the day was over, new equipment was installed and working. Our house is now more comfortable than it had ever been since we bought it 15 years ago. more

We have used Polestar for over 30 year for all HV & plumbing - excellent service and techs. Now family is using also. more

I am very pleased with the new Lennox furnace and coil from Polestar.\r \r A lot of people only leave bad reviews, I believe if you should reward someone for doing a great job.\r \r The installers did a professional job and everything we had contracted with John Erickson (sales rep.) and more.\r \r The installers took the time to show my wife how to use the new programmable thermostat and and went above and beyond and installed a filter rack accessible from the outside of the furnace to make it easier to change filters.\r \r John was very helpful in explaining different options and rebates for a new furnace and coil.\r \r Thanks again more

We have used Polestar for more than 30 years and now family also uses them. Thru the years we have had furnaces, air conditioning, hot water heaters, plumbing issues etc. etc. There service techs are great and follow up is good. more

Polestar installed my heating and ac 6 years ago and has done my annual service contract ever since. All of their service techs have been great .When I recently needed a new water heater Polestar was my choice.It was installed quickly and at a good price. more

Polestar replaced my old furnace and AC 6 years ago. They did an outstanding job with the installation. I have used them for the annual service agreement ever since and have been very pleased. Recently when I needed a new water heater they were the ones I called and again with great results. I tell all my friends and coworkers if they need replacements or service Polestar is the one to call. more

We had to replace our furnace and we had 4 different companies come to give us a bid. Polestar Plumbing Heating & Cooling, who we called because they are members of the BBB, was the most knowledgeable of all of them. They gave me multiple options as well as their recommendations. Their bids were inline with the other companies, but on a far more professional level. They showed up on time to do the work. They actually took the time to remove some previous shoddy work done years ago, and rebuilt it the way it should have been in the first place. This took them longer than they had planned, but they all had the same attitude about it...we do it right! They reconfigured our zone heating and thermostats and in 18 years, we have never had such even heat in our house and a humidifier that actually works! We are very pleased with both their work and their work ethic and highly recommend them. more

Polestar Plumbing Heating and AC has been my service provider for two years, I would highly recommend them to anyone needing this type of service. Service is excellent and prices are very competitive. more

I called this company to provide and requested estimate on doing some plumbing repairs that were required to sell my home. The plumber came to my home and spent a good deal of time evaluating our issues. He asked if it would be okay to send the estimates the following morning. After not hearing back from him the next day I called to inquire about our written estimates. I was informed that the company would not even be sending an estimate as they would not be available to do the work of installing a sump pump and repairing a drain in our home (both things they advertise on their site as services they provide). Basically, they refused to work with us after we welcomed them into our home and trusted them to provide the service for which we called on them to provide. Very disappointing. more

i agree poor servicemen, rude owner that needs an education in the speaking of the english language, as a teacher - I would flunk the entire polestar group... more

I wanted to let you know that your technicians did an outstanding job of installling the new air conditioner unit. They were very professional, courteous, and did a very professional and complete job, above and beyond expectations. I will certainly use Polestar on any future requirements. more

In 2010, we had our furnace replaced through Polestar. Done professionally, efficiently and terrific technicians. This year with the hailstorm in April we had damage to our air conditoner. We called Polestar for an estimate, one of 3. Best price and quickly handled through the company. I highly recommend Polestar from every standpoint. Courteous, fair, efficient and again the techs were so friendly. They went above and beyond what was needed to install the unit. I hope we dont need them any time soon...but when and if we do they will be the ones we will rely on. more

I have had very poor experience with this company. The straw that broke the camel's back was having to pay $500 to make sure a two year old air conditioner I bought from them stopped flooding my basement. This is the third time I have had to bring them out after the unit was leaking into my refinished basement, this time ruining the carpet in my spare bedroom adjacent to my unit. The second time it leaked they said they could not determine the problem When we called about the third leak the owner said don't worry we will make it right. However, when they showed up they claimed it had to be caused by the dust created by a remodeling project that was done over a year and a half ago. While they were willing to give a discount, they still wanted to charge over $240 to fix it. When I contacted the owner to suggest he not charge me for the fix since they had 2 earlier chances to fix it and I now had ruined carpeting in my spare bedroom, he was aggressive and rude and basically said I was trying to cheat him out of money because the problem was caused by my remodelers. My point was even if that was true (which I doubt) his company had several chances to fix this before it ruined my rug. The last tech that came out was pleasant and reasonable, but in the end I still had to pay over $500 to get a fix (we will see), plus a device to make it shut off automatically it it leaks again. I have never been upset enough to post an online review before, but my experience with this company (especially the owner) was poor enough that I feel compelled to post this. more

I wanted to replace my Furnace and Air conditioner with a High Efficient Furnace and Heat Pump. I spoke with several local companies. Jon at Polestar actually listened to my requirements and gave me several options. He is fast, friendly and honest. The technicians that performed the work were on time, hardworking, knowledgeable and gave incredible customer service. This is a quality company that delivers a quality product at a fair price. \r \r I highly recommend Polestar. more

We wanted to replace our furnace and air conditioning system with high effciency units. Jon listened to our situation and suggested options with reasonable prices. We decided on high efficiency units - the installation team was very good - they quickly handled any obstacles and cleaned up after the installation. My wife is very happy with the system and installation - happy to report that our energy use has decreased even during this cold winter. We highly recommend Polestar. more

We were looking at replacing our A/C in time to qualify for the Energy Credits for 2010. I had previous experience with Polestar several years ago duing an ice storm so decided to call them. Our rep was informative and explained that replacing just the A/C on our 14 year old system was not a wise decision as it could not be retro-fitted to get the efficiency we needed and to get the Energy Credits. We decided to replace our Lennox system with another Lennox system. Their workmen were topnotch when replacing our old furnace and A/C. The system has performed as promised, along with cutting our heating bills tremendously compared to the old system. We can't wait to see how our A/C bills get cut this summer! We would recommend Polestar to anyone! more