Pak Mail Anderson Mill

Worst Pak Mail ever.\r \r I called about mailing a fragile gift to a cousin overseas.\r \r The clerk told me it would be nearly $700 to ship, so she recommended I try the USPS.\r \r I thanked her and said I'd come in to have it professionally packed by Pak Mail to make sure it wouldn't get destroyed.\r \r I went in and spoke to the same woman who packed it for $40.\r \r I brought it to the USPS who said it was way too oversized to be shipped by them.\r \r I went back to Pak Mail and the clerk said she'd either refund my $40 or she could repack it to try and make it smaller or in two boxes.\r \r She said I could pick it up that afternoon or in the morning.\r \r I told her ""no rush.""\r \r I called the afternoon of the next day asking about it and the owner answered.\r \r He said they packed it correctly and they would not refund my money or repack it unless I paid again.\r \r I said that the clerk knew it was for the USPS since it was her suggestion and she did not pack it properly for them.\r \r He told me I was cheap for not sending it with him (again - nearly $700).\r \r He says there's no way he's packing it again or refunding no matter what.\r \r He blames me and says it's packed so it won't get broken.\r \r He won't acknowledge that the clerk suggested the USPS and didn't pack it properly for the occasion.\r \r He was extremely rude and obnoxious and would not listen to reason or the facts of the matter.\r \r Me: Pak Mail suggested I send it through the USPS. I asked you to professionally pack it for that purpose. I paid a lot of money for it. It was done incorrectly for the stated purpose.\r \r Him: It's your fault. It's not our fault. You pay again or go away.\r \r If you want to do business with someone like that, do so at your own peril. The owner seems to have changed in the years since the other reviews. There are plenty of other places with very positive, recent reviews to choose from. Avoid this place. more

I HIGHLY recommend Pak Mail – Anderson Mill (13359 N. Highway 183, Suite 406, Austin, TX 78750). I had the most pleasant customer service experience today. The gentleman at the front counter, Joel, was very attentive and greeted me with a lovely smile. He went above and beyond in meeting my customer needs, e.g. he taped by package and provided peanut fill free of charge. He presented various shipping options and provided me with a low-cost option that met my shipping needs. Thank you Joel! I really appreciate your quality customer service. - Angela more

I had to send a computer monitor to Missouri the other day. Joel took care of everything and the monitor arrived in good shape. My niece was thrilled.\r \r And I was sending out little gifts to friends in Missouri, Oregon and Texas. Joel and Mirissa took the time to look into rules for 'package size limits' - turned out my little packages were too small so we put them in padded envelopes and they took care of printing all the labels. Thanks guys - you're great! more

Every time I have had to have something shipped that I needed to know 100% it will be somewhere by my deadline I go to this Pak Mail. Even if it means extra trips Vs using a one stop print an ship place.. I know they will do what I need.. Keep Up the great service!! more

My role: customer from hell. Had packed the goodies, badly, had X amount to spend, was willing to take a chance on everything getting there in one piece. Look on the young woman's face on other side of the counter said, you're bad, lady, not mine, in the most polite way imaginable. She taped the box. Taped it again. Sighed. At least it will have a fighting chance now, she said. Sign here. I signed. Pay here. I paid. Thank you for your business. I left. Sat in my car. Came to my senses. Went back in and requested a do-over. Undid the done. Many fewer went in the box this time, but I felt comfortable they would arrive safely. Then, of all things, Joel calls me this afternoon to tell me the package got there. How cool is that? Very. I called Indiana - yes, all well with the contents - the very fragile contents. Great service. I am happy to say that this is my from now on shipping place. more

Recommend! I always ship my packages at this location, Joe, the owner is very helpful. In and out in less than 5 min - wonderful service. This location is right inside the mall area by blockbuster, easy parking If you don't want FedEx/UPS, ask for the Postal service rate and you will have an alternative shipping price. If the lines are long - which is rare- it is STILL shorter than the lines at the post office. And you don't have to wait 20 min to ship a package like the post office at Balcones. more

The staff at this location is wonderful. They are always so helpful and informative about shipping options. When it comes to sending packages this is my first choice every time! Pros: very helpful and informative more

I've used this location to ship many times. I almost never have a box so they build a box for me. My items always arrive on time and undamaged. These guys are pros! more

THIS IS BY FAR THE WORST PACKING AND SHIPPING STORE THAT I HAVE EVER GONE TO. I DECIDED TO GO BY THERE A COUPLE OF DAYS AGO BECAUSE I NEEDED TO SHIP A PACKAGE TO MY MOM AND A FRIEND RECOMMENDED THIS STORE TO ME, BUT IT WAS THE WORST MISTAKE I HAVE EVER MADE!!! FIRST OF ALL, THERE WAS AN EXTREMELY LARGE MAN WORKING AT THE STORE THAT MADE ME WAIT UP IN THE FRONT OF THE STORE FOR ABOUT 10 MINUTES BEFORE HE CAME UP TO HELP ME AND WHEN HE FINALLY MADE IT UP THERE, HE DIDN'T EVEN SAY HI TO ME!! THEN, HE ASKS ME WHEN I NEED MY PACKAGE THERE AND I SAID TO SHIP IT THE SLOWEST WAY POSSIBLE AND THE COST OF IT WAS STILL ALMOST $30!!! AND WE AREN'T TALKING ABOUT A VERY BIG BOX EITHER. IT WAS ABOUT THE SIZE OF A SHOEBOX. FINALLY, WHEN I DECIDED TO NOT SPEND THAT KIND OF MONEY TO SHIP THE PACKAGE, HE WAS VERY RUDE TO ME AND VERY CONDESCENDING WHEN I TOLD HIM I WOULD BE TAKING MY BUSINESS ELSEWHERE. THIS STORE SHOULD DEFINITELY GET A LESSON IN ETIQUETTE AND CUSTOMER SERVICE. HOPEFULLY, THEY WON'T BE IN BUSINESS TOO MUCH LONGER!!! Pros: WILL NOT BE IN BUSINESS MUCH LONGER Cons: BAD CUSTOMER SERVICE, RUDE EMPLOYEES, EXTREMELY HIGH PRICES more

My brother who resided in Cedar Park Texas passed away this month. I live in Bethlehem Pennsylvania. I needed someone to go to his home, pick up some precious art work my mother had painted and ship the items to Pennsylvania.\r I spoke the Joel. He helped me through every step including the best and most cost effective shipping for these precious paintings.\r In a age of almost no customer service, Joel went above and beyond. My family and I cannot thank him enough! Pros: The Best Customer Service more

I went here in the summer and was charged almost 60 dollars to fedex 4 paperback books in state. I thought it was ridiculous but they gave me no other alternatives in cost. I really should've been charged about half. Today I called another Pak Mail by accident and was quoted a 21 dollar 2 day charge. I went to this location(thinking I'd talked to them earlier) but they indicated the same fedex would cost me 30. When I told the woman of the difference in price, she abruptly handed me my envelope and advised me to go to the other location. I went about 3/4 of a mile to a Fedex Kinkos up the street and paid 20. What a joke. Cons: price, price, price more

Did I mention Bad service? Well Service was bad beyond belief. Pros: Nothing Cons: Bad service, bad service, bad .. more

Just a few words to sum up the experience I have each time I visit Pak Mail on Anderson Mill. They handle all of my shipping and packing needs with a genuine smile. They are fast, efficient, and reliable. Thanks Joel for all that you and your team do! Pros: Customer Service and Friendly Staff Cons: Zero! more

Pak Mail is the place to go for shipping expertise. My daughter got married a year ago in Austin and moved to Georgia. She forgot to take the top of her wedding cake with her. So I had to find a way to get the cake to her in one piece so she and her husband could celebrate their one year anniversary. Driving to Georgia was not an option! I went to a FedEx/Kinko location and they refused to cooperate saying it could not be done. Then I went to Pak Mail. Joel is the best! He created the perfect shipping solution and made it work. My daughter received the cake in perfect condition! It wasn't cheap but it was worth the joy in my daughter's voice when she called to say she had the cake. Thank you Joel for making a couple's first anniversary a perfect one. Pros: Customer Service more

I have been using PakMail for three years. I use them for both a business account and a personal account. Joel is always pleasant and helpful with great staff. If only everything else about my day could be as simple and convenient as Joel makes it at PakMail. more

The owner, Joel, called me the day a important Birthday package I had sent to my sister had been delivered, and with the exact time as well. I could rest assured that her gift made it to her hands on time. I was pleasantly suprised that the package arrived as soon as it did. I will definitely use Pak-Mail for all my shipments; Christmas, Birthdays, Graduations or anything that is important. I can trust that they know what they are doing and know the best way to get your package where it needs to go. more

The owner Joel puts the Pops feel back into Mom/Pop style businesses, and Veronica is a delight.\r Our whole family uses and loves this store for all of our shipping and stamp needs (and funny cards, and photocopies, and christmas candy -OMG!).\r Two thumbs way up!\r \r - R & K & Z more

I went here a couple days ago to ship off a letter next day delivery. The upcharge was outrageous. I guess I wouldn't have minded paying it as much if I didn't have to wait in the store for almost 10 minutes without so much as a hello. When I finally payed the cashier the $35 and change they short changed me when I compained the cashier was very rude and blamed me before finally apologizing. I will take my business elsewhere from now on. Pros: wont be in business long Cons: service, price more

Today I learned that UPS did refund the transport costs. Thanks for helping with that.\r \r I am indepted for all your help with the package that took the 'long\r path'. You did a good job! I'll always keep in my mind that there is someone\r at the other side of the ocean that really takes care for his customers!\r \r Greetings from Vienna in Austria, with no kangaroos around! ;-) Pros: service, friendly owner and staff more

The Signs you sent to Phoenix Partners got there in one piece and the client was very happy. Just wanted to thank you once again for your packing expertise... I will be back! Pros: Customer Service, Expertise more