Long's Billiards

Long's serviced my table and did an excellent job. Made sure they did everything to a precise level before leaving and ensured I was pleased with the service. Very pleased. more

I don't know what this last guy is talking about but he is crazy. Longs Billiards is AWESOME! more

Chris and I used this company to break down, move, set up and balance a pool table for us. We had so many things going on for a move day and with all the stresses when dealing with that alone but one thing that ran smoothly was this company's professional service and impeccable way that they treat there customers. We had a wonderful experience with the service from beginning to end. The crew that did the work where so polite and completed the job in a timely manner. I would highly recommend this company. You will not be disappointed. more

Please read this for your own good! We set up Long's to pick up and move our Olhausen pool table to our new vacation home. I had read a few bad reviews but when we called the person we spoke with was professional and reassuring of their quality. We set up the pool table on Friday at 10AM. The people we bought it from were selling their home on Monday. I took the day off work and my family and I drove 3 hours to meet Long's to pick up the new table. When it got to be 1030, we called Long's and asked if something was wrong. At this point we were told ""Oh, I am sorry. We meant to call you. We misquoted your price so we canceled your appointment."" They then proceeded to tell us that the cost to move the table would be more than DOUBLE what we had been quoted. Furthermore, they said they couldn't come get it until the following Tuesday. I was too dumbfounded to be upset and asked for other arrangments. The employee then called Mr. Long, who was at home in Northern Virginia, and called us back to say that Tuesday was the best they could do but that Mr. Long had agreed to give us $20 off the new quote of $1000! So they misquoted the job, forgot to call us, canceled our move, cost me a day of work and 3 hours one way driving, more than doubled their quote, and then offered a $20 discount to move the table the next week. I ended up calling a competitor who said I wasn't the first unhappy customer he had from Long's and promptly came to move the table at slightly above cost because he felt bad for me. After moving the table, I sent a professional and kind email to Mr. Long hoping to at least get a personal apology. On Yellow Pages there is a gentleman who also rated this business low and said he wished he could share Mr. Long's emails....boy do I agree with him! The email I got back was condescending and rude to say the least. In included typed out profanity. Who really types out profanity? Read Mr. Long's response to the other review Yellow Pages--see how he insults the customer, his house, blames him, etc. Do you hear the anger in his response below? He even went as far as to threaten me. He googled me and attempted to cast personal insults. How a person like this could still have a functional business is beyond me. For your own good, please find someone else to deal with--even if they are more expensive. If you have any second thoughts, contact me and I'll gladly send you the emails that are simply unfathomable. I understand mistakes and personally told the employee that I understood he was busy and I accepted his apology. I find no excuse for Mr. Long's behavior. Look below...I am not alone. There are other websites where you can see his true colors as well. I am certain Mr. Long will respond to me as well but I hope that you can see that I'm not a vindictive bitter customer and nor am I alone in my view of Mr. Long and his company. more

These guys are great. I had them install new bumpers and a new felt on my pool table. I researched a bunch of companies that do this kind of work and found that Long's Billiards was highly recommended. And after using them I now know why. They are extremely professional, and were very accommodating in working around my schedule. There prices were more than fair. My old used table now feels and plays like new, thanks to Long's Billiards. more

After observing the professionalism and an attention to detail displayed by Jeff during the assembly and recovering of my Connelly pool table I can say it was money well spent. Jeff also spent time answering my basic questions and ensured I was happy with the installation at the completion of the job. more

I bought a used pool table from a friend and Vinny and Jeff put it together for me and recommended some upgrades that have it looking and playing like new. Great service from everyone at Longs! more

This communication is to inform this company that the job performance of your employee was done impeccably. The installer exemplified great professionalism and was very courteous in performing his assignment. Before the installer finished the job, I was called to inspect and to make sure I was completely satisfied with the installation. Everything was done to my expectations and I would recommend this company to anyone who needs this type of work done. It has been my pleasure working with this agency. Thank you more

After transporting our new pool table - in many very scarey pieces that looked nothing like the pool table it is - all the way from PA to VA, PJ & Jaime did a beautiful job assembling our new table. They were professional and speedy; we couldn't be happier with the result. Thank you for the awesome service! -LIsa D. more

Vinny did a fabulous job moving / reinstalling my table. Very professional keeping me informed every step of the way. I will call on Long's again in the future. Thanks\r \r - Jack\r Nags Head, NC more

Long's just helped with a long distance move on my table, and they were very responsive to my inquire from the get-go. Everyone I interacted with from Melody, who coordinated the move to the gentleman in the shop wrapping the rails to the installation crew all carried themselves with the utmost professionalism and an attention to detail that really showed how much they cared about what they do. Thanks, Long's! more

Recently I had my table recovered and leveled by Long Billiards. The service was exceptional by the person on the phone and guy that came out and did the work. The table is beautiful, thanks for a great job!\r Joe more

I had my pool table assembled from Longs Billiards. It was fast expedient service and had an overall great experience. Great showroom as well. Would recommend this polite professional crew to anyone needing this type of service.\r Thank you Longs Billiards !!!!!!!\r Jeremy S. more

My family received our pool table today from Long Billiards, and I must say the entire transaction (experience) was wonderful. Melody who handled all of the delivery information, etc. was beyond fantastic, and everything was handled perfect. Received returned phone calls when promised, delivery person called when he said he would, etc...etc....Our experience with Long Billiards was flawless, and an absolute pleasure. Class act business!!!! Thank you ""Long""! more

Two very professional and nice men delivered and set up our pool table which had to be disassembled at another location and brought here. It took less than an hour and a half and the pool playing had begun. They had much attention to detail, answered all my questions, and made suggestions about the care of the pool table. I would highly recommend Long's Billiards for any and all of your pool playing needs! more

They did a great job assembling my A.E. Schmidt table. They took care to line up the table in the room and under the light. The slate seems were not noticeable and of course the table was level. Very happy with the work. more

We just purchased a new Olhausen pool table from Longs and had it installed in our game room. The installation was on-time and the installers were very professional. Worked with us to properly site the table for best playing conditions and ensured we were happy before they left. The table plays great. We will continue to do business with Longs because they treated us well and made sure we were happy with our purchase. more

Purchased a pool table from Longs Billiards, an Olhausen 7 footer. After installation of the table in my home, it took three additional trips to get it right. The installers were knowledgeable, courteous and cleaned up after every visit. Although it was a bit frustrating to call them back so many times, they were more patient than I was. They were very responsive and determined to get the situation with my table resolved. Mr. Long showed up on the final trip with his installers and found the issue right away. Been playing on it now for two months and it is as good as the day they left. Based on my experience with Longs Billiards and the determination to satisfy there customers, I would recommend them for all your game room needs. Thanks again to Mr. Long and his employees for doing a great job. more

I spent yesterday watching for five hours Peter Tomaino and his helper, Bill, put together a five foot by ten foot billiard table in my basement. Pros: null Cons: null more

We went to Long's to look for a pool table. They had a very large selection of tables and accessories. They were very knowledgable and helped us choose the right table for us. We bought a nice table, beautiful light and very nice upgraded accessory kit. The men who installed it were very professional, fast and did a great job. We highly recommend Long's! Pros: null Cons: null more