Emerald Property Management

I have rented from this company three different times and NEVER ONCE had a problem getting return phone calls or my deposits back. I personally never had to deal with the president of the company but have met him and seen him deal with other people that I can only assume are tenants or owners of the properties they manage. I Love Emerald Property Management. more

I have rented from Emerald once before, and the experience was terrible. They didn't fix anything we asked them to, if we could even get ahold of them. They were just terrible in general to try communicate and deal with. That said, while looking for a place this time around, I decided to give them another chance. I thought maybe that was an isolated situation, despite all the bad word-of-mouth reviews I've heard since then. It wasn't. Now, I don't have the best of credit, and so they denied us. And even though I'm not head of household, I get it. But they didn't even try to come up with a solution with us, despite an indisputably excellent rental history from all 3 of us. We were even willing to pay an extra deposit, had they taken the time to ask. This time I personally dealt with the receptionist/administrator, and she was nice for the most part. That's where the second star comes in. At first I, too, thought she felt inconvenienced by my calls and questions. But, I figured out quickly that she is very busy and was not so much irritated with me, but more overwhelmed. And she still took the time out of her day to come and show me the place. However, that was the only person I dealt with. Not once did I hear back from either agent, despite calling and leaving messages several times. It was the admin that showed me the property, answered all my questions (to the best of her ability), and took our applications and IDs. If you had a good experience, more power to you. I haven't, and I haven't personally met anyone who has. I am definitely done with Emerald. more

I resided in one of Emerald's apartments for 3.5 years. I would have given them positive reviews while living there. They were attentive for the most part if I needed a repair...most of the time anyway. And the property manager was helpful, when she was home, which honestly was somewhat rare. But the move out process has been a nightmare so far. I paid $350 non-refundable deposit for cleaning and $400 refundable. When I finally received my refund check after moving out (which they sent to my apartment address btw, not my new address as listed on the move out form so it took about 45 days to receive it) they had deducted $137 from the $400 for additional maintenance and cleaning on top of the $350 nonrefundable deposit!! And the deductions they are charging me for are items that were either broken when I moved in or things that were not broken at all when I moved out! The place had enough damages when I moved in that I wrote a two page letter on top of my standard move in damages form to note all of the issues.... I had the property manager walk through with me to let me know if there was anything I missed that needed fixed/replaced/cleaned when I moved out. and she stated I actually left the place in better condition than when I got it because we resealed the sinks and windows, patched all the nail holes in the walls and fixed the moulding. more

I love this place. The landlord takes very good care of the place. New fixtures, everything works, the updating on the place has been nice. I also dig how central it is to everything. And the rent is reasonable too more

I have rented from Emerald for the past year. When I first came into the office to find a property I was met with a greeting and a smile. more

As it goes with ALL rentals, you live there, keep the property nice and pay your rent. more

I'd give no stars if that were an option. This company is the worst company I have ever dealt with. The receptionist is so rude I couldn't believe it! She acts as though you are wasting her time! The house they were going to rent to us was filthy and NOT ready to rent. When we asked for our hold deposit back they refused to give it to us saying they could clean the house by the next day. I called 4 hours before showing up and the rental agent never said a thing about the house not being ready. The rental agent has the same bad attitude as the receptionist. I have personaly spoken to people who have rented from these people in the past and people whe currently rent from them and they ALL say not to rent from them! PLEASE FIND ANOTHER REPUTABLE COMANY TO RENT FROM. There are plenty here in the Eugene/Springfield area. more

I'm very happy that I decided to turn over the management to Emerald Property Management. They get things done quickly and efficiently. more

I am a vendor with Emerald Property Management and other Property Managements and to be honest (not downgrading the others) but Emerald is one of the friendliest and honest of them. I see how they treat and talk to their tenants when I am in the office and they are soo nice!! more

Emerald Property Management has nice professional staff and never once has any one of them been rude or condescending to me. I have no complaints about this company or any of its employees more

I have had no trouble with the receptionist she was very friendly with me and I was friendly back. If you need quality apartments duplexes or houses you should def check them out. they know what they are doing and make sure to keep their properties nice all the units i looked at were in good condition and clean when i saw them. I looked at alot of units believe me. more

I have worked with both leasing agents in this office and they seem to know what they are doing. They are super good at knowing what is going on with almost everyaddress that they deal with, which is a wole lot of properties. more

I have rented several places from Emerald. I have always been treated fair and honest. I have rented apartments, Duplexes and a house from them. I have always found that they were fast and the contact was easy to read and understand. more

I have lived at my current duplex for about 6 months now, and love it. Although there were some things that needed to be completed when I moved in, the maintenance lady was very helpful and quick to get them taken care of more

For the past 5 years I and my family have rented from EPM and I have nothing bad to say about them. When I place a call in or go in in-person to file a complaint about something that needs fixing, within a day or two they are back to me finding out what exactly is wrong anf the repair per of company is there with in 24-48 to fix the problem. They have worked with me in regard to rent. When my wife's purse was stolen while she was riding the LTD buses, they where very willing to work with us to spread the amount over a period of time to help us out. I HAVE NOTHING BUT RESPECT FOR THEM. more

I have rented several places from Emerald. I have always been treated fair and honest. I have rented apartments, Duplexes and a house from them. I have always found that they were fast and the contact was easy to read and understand. more

Emerald Property Management has nice professional staff and never once has any one of them been rude or condescending to me. I have no complaints about this company or any of its employees more

I'm very happy that I decided to turn over the management to Emerald Property Management. They get things done quickly and efficiently. more

If I didn't own my home I would DEFINITELY rent from Emerald!!! more

I have rented from Emerald for the past year. When I first came into the office to find a property I was met with a greeting and a smile. more