I resided in one of Emerald's apartments for 3.5 years. I would have given them positive reviews while living there. They were attentive for the most part if I needed a repair...most of the time anyway. And the property manager was helpful, when she was home, which honestly was somewhat rare. But the move out process has been a nightmare so far. I paid $350 non-refundable deposit for cleaning and $400 refundable. When I finally received my refund check after moving out (which they sent to my apartment address btw, not my new address as listed on the move out form so it took about 45 days to receive it) they had deducted $137 from the $400 for additional maintenance and cleaning on top of the $350 nonrefundable deposit!! And the deductions they are charging me for are items that were either broken when I moved in or things that were not broken at all when I moved out! The place had enough damages when I moved in that I wrote a two page letter on top of my standard move in damages form to note all of the issues.... I had the property manager walk through with me to let me know if there was anything I missed that needed fixed/replaced/cleaned when I moved out. and she stated I actually left the place in better condition than when I got it because we resealed the sinks and windows, patched all the nail holes in the walls and fixed the moulding.
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