Emerald Property Management

You guys/gals have been wonderful and timely! Thanks! more

I have lived at my current duplex for about 6 months now, and love it. Although there were some things that needed to be completed when I moved in, the maintenance lady was very helpful and quick to get them taken care of more

I have rented from this company three different times and NEVER ONCE had a problem getting return phone calls or my deposits back. I personally never had to deal with the president of the company but have met him and seen him deal with other people that I can only assume are tenants or owners of the properties they manage. I Love Emerald Property Management. more

I have rented from Emerald, off and on, for several years. Make sure you dot all your i and cross all your ts or they will ""get"" you on move out. They are really bad about calling people back. Maintenance ranks a 0 on customer service. The contractors they have are very friendly and do a great job - once they get the work order from EPM. more

I'am currently going through the renting process with emerald pm and they seem to be very professional and understanding to some of my reasons for past decisions that weren't very smart on my part. I don't have the best credit and desperately need a place to live as soon as possible. this company has been more then professional with me and my situation. The staff has been very friendly. No bad reviews so far. more

I highly recommend the company as a renter and as someone who currently rents from them. They do what is needed when a maintenance issue comes up and it seems they have a very professional outlook on things in the business more

For the past 5 years I and my family have rented from EPM and I have nothing bad to say about them. When I place a call in or go in in-person to file a complaint about something that needs fixing, within a day or two they are back to me finding out what exactly is wrong anf the repair per of company is there with in 24-48 to fix the problem. They have worked with me in regard to rent. When my wife's purse was stolen while she was riding the LTD buses, they where very willing to work with us to spread the amount over a period of time to help us out. I HAVE NOTHING BUT RESPECT FOR THEM. more

I have rented several places from Emerald. I have always been treated fair and honest. I have rented apartments, Duplexes and a house from them. I have always found that they were fast and the contact was easy to read and understand. more

I have had no trouble with the receptionist she was very friendly with me and I was friendly back. If you need quality apartments duplexes or houses you should def check them out. they know what they are doing and make sure to keep their properties nice all the units i looked at were in good condition and clean when i saw them. I looked at alot of units believe me. more

Emerald Property Management has nice professional staff and never once has any one of them been rude or condescending to me. I have no complaints about this company or any of its employees more

If you need quality apartments duplexes or houses you should def check them out. they know what they are doing and make sure to keep their properties nice all the units i looked at were in good condition and clean when i saw them. I looked at alot of units believe me. On the expensive end and lower end price ranges. Never did I find a unit that was not clean. more

It appears I HAVE to give this place a star, I would like to give it none. I'm not sure how this place has a 5 star rating, my only guess is that the employees and owners rate themselves. This place will try and cheat you out of money by any means possible. They will make up notices to charge tenants so they can collect extra money (ex. charging for unauthorized tenants who don't exist). Also, don't ever under any circumstances use their rental drop box, they will say they didn't receive payment and issue a late fee. ALWAYS GET A RECEIPT (but sometimes that isn't even enough, they had the gall to accuse us of faking a receipt for rent that THEIR RECEPTIONIST WROTE WHEN WE TURNED OUR RENT IN TO HER). Absolutely unprofessional and just plain ridiculous! more

Rude and disrespectful staff! I applied for an apartment and they told me I would hear back 3-4 business days later if I got it or not. 4 weeks later I STILL hadn't heard from them after leaving several messages about whether I got the place or not and needed to move out of the place I was in by that time. The next day they finally called and said I got the place but unfortunately they were saving it for someone else so I couldn't live there, but they had a place I could rent that was $100 more expensive than the place I applied to. Why couldn't they tell me it was saved when I turned in my application? When I finally moved in the electricity and everything couldn't get turned on for 3 days so I couldn't stay there and had to get a hotel room and they told me they wouldn't charge me rent for the 3 days I couldn't stay there but they still did anyways and said they never told me that. They never return any phone calls or answer any questions you ask them. Whether you call or go in and see them in person they act like they are disgusted by you. Rudest people I have EVER had to deal with in my life. I have been in my apartment for 3 months now and I am SO glad I am moving out this weekend, they are terrible! DO NOT RENT FROM THEM!! more

the best! more

You guys/gals have been wonderful and timely! Thanks! more

This company is wonderful. No hassle application approval, prompt maintenance service, very professional. more

I'am currently going through the renting process with emerald pm and they seem to be very professional and understanding to some of my reasons for past decisions that weren't very smart on my part. I don't have the best credit and desperately need a place to live as soon as possible. this company has been more then professional with me and my situation. The staff has been very friendly. No bad reviews so far. more

Emerald Property Management is the absolute worst property management business I have ever dealt with. Sarah their assistant manager has got to be the worst of them all! She never acknowledges phone calls ever and never returns messages left for her!! And on several occasions when going in to pay my rent her and a few of the other girls have been in the other room playing with ringtones on their personal phones laughing and giggling. How professional is that? Emerald is supposed to be managing but I honestly don't see it. All I see that they do is show apartments, take the rent checks and ignore all their tenants. They charge people for bogus damages done by previous tenants. Be sure to take pictures of everything!!!!! They charge former tenants for damages but never fix them when they move out. Then complain when you call about damages or things that should have been done before the apartments are rented when you move in. I have watched as they turn apartments over where I am and Emerald does nothing. The owners only halfway clean and make repairs that should be done before anyone even looks at the apartment.The apartments are full of black mold and they do not want to do anything about it and keep it hush hush. I have had nothing but sinus infections the whole time I have lived here so that alone should tell you something is wrong. If you have the extra money and can wait I would strongly suggest you do so and look elsewhere. Emerald Property should be put out of business if they don't clean up their act and do it soon. Honestly they couldn't care any less about you. All they are concerned with is the money. more

I'm writing to those other parents out there like me who have to cosign for your children to be able to rent. I was so surprised at how well Emerald treated my son and his roommates! They had rented a large older home that tended to have lots of leaks and problems. Emerald always sent wonderful repair people immediately for every issue. Emerald treated the students very nicely, always answering their questions, and always responding in a timely manner. Emerald even refunded 100% of their large deposit which was incredible as the previous property mgment firm in Eugene kept money for problems that existed when the kids moved in. (They refunded it when given photo proof with dated newspaper - make sure to take tons of photographs before moving in and after the clean up at move out time). Do everything that is on their list to clean. Emerald's maintenance people are the best! They try hard to solve every problem and are so courteous. The front desk people aren't the friendliest but they do their job ok. What really matters is management and Sara in management is great! Before renting, ask for the past year's EWEB statements (which Emerald bills you for) on any house - otherwise you might be unpleasantly surprised by super high electricity bills (not Emerald's fault, it's just that electricity in Eugene is high especially for an older home). All in all, I was extremely pleased with Emerald. Very efficient, and honest. more

I highly recommend the company as a renter and as someone who currently rents from them. They do what is needed when a maintenance issue comes up and it seems they have a very professional outlook on things in the business more