My family dog stayed at this kennel for a week while we were on vacation and died a couple of hours after she was picked up. She was dropped off in perfectly healthy condition and had even been playing fetch the day she was dropped off. We were given a call mid-week of her stay and were told that she was not eating. We gave the kennel tips on how to get her to eat and told them if she does not get better to contact her vet. We did not hear from the kennel until the day she was picked up. When she was picked up the dog look so incredibly sick that we could barely recognize her. The kennel neglected to call the vet when she was not getting better. We immediately took her to the vet where we were told that she was in critical condition and was in kidney failure from being so dehydrated. She lived a matter of hours and then past away. My family was very upset that we didn't have a chance to get the dog the care that she needed. Our dog had no previous health conditions and this came as shock. Chances are very high that the dog would have lived if she was given the proper care. Our dog had stayed at this kennel previously when it was under different ownership and she was perfectly fine which made us feel comfortable leaving her again. Under the new ownership our dog was neglected to the point that she passed away. I WOULD NOT RECOMMEND LEAVING YOUR PET AT THIS KENNEL. These people do not care about your pets and do not have the competence to run a kennel properly. Please do not make the same mistake we did.
RESPONSE FROM Elkhound Ranch Kennels:
Hi Stephanie,
I would like to again express my deepest sympathies for the loss of Bianca. Our staff of many years, my wife Sara, and I share the same core value, which is to treat every individual pet with the same great care that we would provide our own.
I assure you that we provided Bianca with excellent care. Sara personally interacted with Bianca one-on-one and we all monitored her status closely. Sara and I have always loved all animals. We have been blessed with the opportunity to provide care for the four-legged family members that are an essential part of the Elkhound Familys lives.
Again, we are very sorry for your loss and we would love the chance to speak with you about the high level of care that was administered.
God Bless,
Adam & Sara Munsterman and
The Elkhound Ranch Family.
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