Dial 7 Car & Limousine Service

I wish I would have read these reviews before we booked our car. The ride from JFK to our hotel in Manhattan was fine. However, the ride back was unacceptable. We ordered a town car and what showed up was a minivan. A MINIVAN?!! The ride in the mini van made my husband sick and before we got on a plane no less. Below is there response to our "inconvenience" and my reply. Be warned - they are a rip-off that need a lesson or ten in customer service. Never again. Ever.\r \r FROM DIAL 7:\r \r Dear Ms. Cantu,\r \r Please accept our sincere apologies for any inconvenience you may have experienced on Monday, April 4, 2014. \r \r In acknowledgement of the inconvenience you have experienced, and as a testament to our appreciation of you as our valued customer, we would like to offer to you a paperless coupon to be used towards a future reservation with Dial 7:\r \r Value: $ 5\r Key Code: CC913151\r Expiration: 07/31/2014\r \r Please be sure to have your personal Key Code available for your opera more

Car company can't even keep up with how many times they've charged my credit card. Why would I trust a company to drive me from Point A to Point B when they can't even keep up with their accounting? No thanks. more

They were a great car service at one point( 2 years ago and most of last year). I will not use them anymore because they tend to charge you for tolls when they do not even use a toll road. Sometimes I get a17.00 charged to me and sometimes I do not but mostly these days I do. I have made the trip from EMR to Jersey City often enough to know when they take me on the turnpike and when they do not. more

Worst car service Booked a car , driver never showed up had to take a cab almost missed my flight, called Dial for a refund because I pre paid for the ride was told my credit card would be refunded, it was but they kept a 10 dollar service fee, when I called to inquire about it after being transfered to various operators I was disconected. Will Never call Dial again better off walking! more

Dial 7 should be ashamed of themselves for having a supervisor say she is trying to get rid of an employee before her probation period is up because she is pregnant. Now, I understand that's how the company may feel towards having a new employee who is pregnant but the supervisor should have enough experience to not mention it in the presence of other employees... I think the supervisors needs to be trained on how to talk to employees because even the male supervisors speaks to the female employees as if they don't deserve respect which in my opinion can cause these workers to be frustrated and display poor working attitude. Some company's try to make sure there employees needs are meet so there won't be no excuse for poor work performance. Dial 7, needs to be very careful now a days cuz firing or saying u want to fire somebody because they are pregnant is AGAINST THE LAW AND THAT'S DISCRIMINATION!! more

****DO NOT USE THIS SERVICE*** They are scam artists!! I booked a limo to celebrate my husbands MBA graduation. When our ride was over the driver handed me a receipt with 1 total on it...when I asked if the 20% gratuity was included he said it would be applied in the end, for which I said, I'd like to pay the tip in cash and he of course agreed. I handed him $80 cash for the tip and took the receipt. We were with a group of friends having a good time and did not think I needed to actually take the time to drill him on the hourly break down etc...soon after I realized that he DID in fact charge me the 20% gratuity on TOP of the base fair but did not make this clear on the receipt, so I double tipped him. When I called to complain they gave me the run around...and now they are saying since I signed the slip it's my word against his on the cash tip. A reputable business would immediately credit me on the double tip and apologize for such poor service from their employee. more

I travel 7-8 months out of the year and so i use a lot of car services. DO NOT USE THIS SERVICE! They will screw you over one out of three times you try to use them. I've been screwed when I ordered way ahead or right away. The customer service staff is completely unhelpful. They consistently try to pick you up at the wrong terminals if you're flying into NYC and will not notify you if you've arranged a pick up in NYC for a specific time and they can't make it. Avoid them. Plenty of good, more reasonable and consistent car service in NYC. Oh yeah, if you live in Uptown they won't pick you up anyway anymore. -Mark more

I made reservation for a car and got a confirmation back with a number to call when I got to the airport. When I called them I was told that there were no cars available and they hung up on me. I called back was told that it was too bad and nothing can be done. Last time I ever use Dial 7 more

Last week I was heading to Miami, FL for my honeymoon. I found Dial 7 online and was very happy with the service. I would tell my friends to use dial 7 for all of their car service needs. more

Too bad there is not a more negative rating. more

We used this service from JFK to Manhattan, and back again. I thought the service was good both ways. Also, it was a very smooth ride. Not like the cabs that speed and try to get rid of you, so they can pick up another fare. I will definately use them again, and hopefully it will just as good. more

There is no a better car service in New York than dial7. Period. I have used many cars services in New York because I live in Manhattan and I do not own a car. Dial7 always provide me with a prompt service and the drivers were very polite in most cases. Also, the phone operators were very professional. The pricing to JFK is very reasonable. Highly recommended. more

I'm a long time new yorker and i've tolerated the dial 7 scam long enough. first, i've used them numerous times over the past 15 years. who has time to deal with filing a complaint or finding a new service when you only travel 4 times a year? more

My son's wedding was in Brooklyn the Saturday night of the big blizzard. I had many guests from out of the country who were staying int the city. Dial 7 saved the day! Even though the driving was really bad during the blizzard, everyone was picked up on time and the wedding went on as scheduled. I have an elderly mother who lives in New Jersey. Her driver was patient and courteous. Everyone got home safely. The night could have been a disaster. Instead, because of Dial 7 it was a beautiful night that everyone enjoyed. Thank You Dial 7! Pros: Great Service! Very Reliable and on time. more

Never again more

I had to get to an event and didn't want to monkey around with a low end company. I've used these guys before and always been very pleased. This time with Dial 7 I had the Select Service. That bought me a chauffeured upscale town car, serving water and with wi-fi access in the car. For a 1.5 hr. drive that was precious. The driver was terrific and dressed to the nines. The town Car was smooth and pleasant. I read some of the other reviews and I'm flabbergasted why someone would make a Limo driver wait in a no parking zone and then complain. Anyone that has ever driven in the city knows that even 60 seconds is an eternity in which a ticket is surely coming. One of the benefits of using a reliable company like Dial 7 is that the car is waiting for you, not the other way around, and it's common courtesy to get to the car when you say you wanted it, not five minutes later. So thank you Dial 7 for always being on time and you guys are the best! Pros: WiFi, classy, free water, nice driver Cons: I only wish I could use this service every day more

I've been an avid user of Dial7 for several years... Averaging 3-5 trips per month.. Average fair ~$100. You never knew what you were going to get from the drivers, but I had Dial7 programmed into my favorites and it had just become easy and routine Today I booked a 4pm pick-up on 19th Street to catch a business flight from LGA. I got held up trying to get out of the office and arrived downstairs at 4:05. As soon as we sat down in the car the driver, enraged, began yelling at my colleague and I about a ticket he had just received for leaving the car in a no standing zone. We apologized and explained we were only 5 minutes late. He became enraged, yelling at us from the front seat. ""I can't afford this ticket, are you going to pay this ticket!"" I asked the driver to let us out of the car if he intended to berate us all the way to the airport. He clearly he did intend to yell at us because he pulled over and continued to yell some more as we took our own luggage out of the trunk. A call to customer service yielded the following exchange. ""Well you have to understand the driver's point of view, you were late."" Me, ""Less than 5 minutes, and we apologized, but he was totally out of line."" Him, ""What do you want me to do?... You want me to fire him? What am I supposed to do? He has to pay that ticket."" Goodbye Dial7.... and Good Riddance. Pros: Cheap Cons: Rude - Unprofessional - Poor Sense of Direction more

I have to say I think this is one of the worst services ever. Not only was my driver late, I loaded my own luggage in the car. Me, a little petite 20-something gal. Also he drove while talking on the phone the whole time in another language...um, a little rude, no? Also, he kind of sneered as I took my luggage out, yet again, once we arrived at my hotel. WORST PART OF ALL: I had to fight them because the driver put HIS OWN TIP on my receipt! Say whaaa?!? Who does that?! It's like going to a restaurant, getting bad service, and the waiter deciding, ""I think I'm gonna give myself a big huge tip!"" On top of that, he didn't even give me my receipt, so I had to find that nice addition once I got my credit card statement, then talk to 2 people at the company that tried to defend said crazy driver. He seriously at least should be reprimanded and I think that's just a tad illegal to add that. Seriously people, think twice about using this company. I've used companies in LA that are way nicer and not shiesty! Sincerely, Honest gal who likes honest service! Pros: NONE, wouldn't recommend to my worsy enemy Cons: Dishonest, rude, & unprofessional more

After reading so many negative reviews about this car service, I decided I should write about my experience. The reviews I read the night before my scheduled trip from Uptown NYC to LI caused me to lose a lot of sleep. Would they show up on time? Answer: They came 10 minutes early. Would someone call to say the car was downstairs? Yes, I was approaching the car when my cell phone rang confirming the driver had arrived. Would the car smell bad or be dirty? No to both questions. Was the driver smelly or too talkative? You guessed it, neither was the case. Did he know where he was going? Once I gave him the address, no problem. He programmed GPS and off we went. I slept most of the way, as my trip was very early in the morning. Price? Exactly as quoted over the phone, plus a tip and tolls. And, we arrived about 20 minutes earlier than expected. I don't doubt any of the negative experiences other customers had. But, my trip was uneventful. Just wanted to let you know. Pros: Service delivered just as promised more

I chose Tel-aviv Limo service which turned out to be Dial 7 limo for my engagement (tel-aviv quoted me a lower price even though they are the same company!). I called to verify my 8-pass limo reservation after making it online. They said the driver would call me once he arrived. Since this was a surprise, I waited for the call but did not receive one. I ended up calling the 800 number to find out where the limo was and it turned out he was at the location but decided not to call! After we got into the limo, the driver quoted me another (higher) rate. I asked if this included gratuity, but he would not confirm. I had to call the 800 number again to find out what was going on. Basically he was trying to get an additional tip by not stating that the gratuity was included in the rate. Finally, on our special night, the driver was all up in our business since the cabin partition was defective. The limo itself was pretty old. All in all a horrible experience with this limo service. I highly recommend looking elsewhere! Pros: arrived on time Cons: limo quality, greedy driver, unprofessional more