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College Park Honda

3.4
68 reviews
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id: 30794485
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9400 Baltimore Ave
College Park, MD 20740

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(301) 615-1397
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Reviews
( 37 )
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( 24 )

Best

Michael G and Tharius were an absolute pleasure to work with. They were extremely helpful in working with some of my timing and travel issues regarding the process. I had an excel...

Worst

I decided to come to this dealership because they would somewhat match a service timing belt job from another dealer quote of $699 they wanted $775. Fine, then they called to char...

Shady People make for Shady Businesses 7/29/2012

I came into this place for services on my 09 Civic Si. I had problems with the suspension in which i heard rattling noises and clanking noises. When i came there and asked if they could fix the problem, they told me the noise was from my aftermarket exhaust which was not secured tightly. I went home and checked. It was on there pretty tight and not moving. I wiggled it and it didn't make a sound or hit anything in the undercarriage. I went to my local Shell Gas station to speak with my longtime mechanic and he told me that its not my exhaust, it's my endlinks. Upon knowing this, I came back to Honda of CP and told them I had another mechanic look and told me it was my endlinks. The service advisor then brought my car back and when he returned, he stated, that it was my exhaust and not my endlinks. So, the clanking noise continued on my drive home. I then purchased a set of endlinks from Advance Auto Parts for about $40 and changed the damn things myself. Guess what? Noise was gone. No more
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STAY AWAY WORST EXPERIENCE EVER!!!!!!!! 10/2/2011

STAY AWAY, WORST EXPERIENCE EVER!!! The Salesman Richard Reddick lied, they said they would meet any written offer, but when it came to it they said "NO", they didn't believe that the offer that I showed them was real, but didn't want into calling anyone a liar. They inflated the Freight Charge to $830 when ALL HONDA'S are $770 for Freight and that is guaranteed by HONDA AMERICA! The sales man said I was crazy if I thought I would get more than their offer for my trade, and I got $5000 more than their offer. Don't go for the "life time warranty", it is not worth the trouble. You will be lied to, you will be taken advantage of, you will be treated badly and they will RIP YOU OFF!! I got an AMAZING DEAL at Northwest Honda, I saved $4000 on my new 2012 Civic and I got an AMAZING TRADE! Do your self a favor, stay away from COLLEGE PARK HONDA, they are nothing but RIP OFF ARTISTS!!!!!!!! more
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A pleasure to work with 8/9/2011

Michael G and Tharius were an absolute pleasure to work with. They were extremely helpful in working with some of my timing and travel issues regarding the process. I had an excellent experience overall more
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thanks 8/4/2011

I like the waiver of the diagnostic in exchange for the service completion. The shuttle is key - makes it possible to service car on way to/from work. more
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Professional and Friendly 8/2/2011

I worked with Gill and he was absolutely fantastic. He explained everything that would happened both during the service and after I picked my car up. I have been to College Park Honda twice for service reasons. And both times, the level of customer service from the reps I dealt with were off the charts. AND, to add onto that, the other players I interacted with in the Service Department (cashier, other service reps) were just as professional and friendly. more
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Thank you 7/27/2011

The service was outstanding and very quick. Thank you College Park Honda and Alpha for a wonderful and prompt service. I will certainly come again. more
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Honda 7/25/2011

Honda has always been ""Ace"" with me. I have found that the only better car than Honda is a ""New"" Honda. That's my story and I am sticking to it. more
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Lateef and Lisa 7/22/2011

I met with Lateef. He was a great person to work with and a large part of the reason I was comfortable buying that same day. Lisa was also very friendly and easy to work with. more
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Thanks 7/20/2011

Just wanted to say thanks. The service was very fast more
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Gil- 7/18/2011

Gil, my service rep, was very helpful. I will be returning to College Park Honda as my ""home"" service center from now on. more
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Helpful and thoughtful 7/14/2011

Sharon D. Humes, the service manager, was extremely helpful and thoughtful. more
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Excellent Customer Service 7/12/2011

the only reason i continue to visit the College Park Honda service center is because of the wonderful customer service i received from Alpha. he explains everything in layman terms and very accommodating. He is a pleasure to work with. I've tried the Ourisman Honda dealership which is approximately 4 miles from my house. I didn more
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Very impressed 7/7/2011

Very impressed w/the wait time for the oil change more
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Thank you 7/6/2011

Willie was the one who greeted me and helped me with my car, and he was one of the most pleasant and honest people at Honda I have ever dealt with. A big pat on the back should go to him, and I hope the next time I schedule my car for routine care and he will be the one to help me!! Thank you, Willie. more
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Great Service 6/30/2011

Great Service as well as customer service. I am definitely a regular customer. more
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Friendly and Efficient 6/28/2011

Very courteous, friendly and efficient and offered to call a rental car place for me. more
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Exceeded my expectation 6/20/2011

Again, Frank Davis one of your Service Manager exceeded my expectation. From making the service appointment till the car is ready, he explained the expected service time, what is being done and every other details. He is truly an asset to your company. more
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Very satisfied 6/15/2011

Very satisfied with your service. Dennis was terrific. more
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Sharon was excellent 6/9/2011

Just finished service today and didn't have a chance to test out the car for performance but the service was great - The Service Manager, Sharon seemed very knowledgeable in her profession. more
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Thanks guys! 6/1/2011

Gill was very helpful. The turn-around time was reasonable. I appreciated the ability for a discount. I appreciate learning about the semi-synthetic oil for my 2010 and the explanation that the focus on 5000 miles, 10000 miles etc....is not as necessary as it is to understand how differently everyone drives and that the maintenance light will prompt me to address what needs to be done (oil life, etc...). Thanks again. more
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