Celebrity Limousine

My wife set out to find a good deal for our limo and came across Celebrity and a few other moderately priced limo companies. She chose Celebrity, as they undercut a competitors price by $80 or so. This would have been $80 well spend. On the day of our wedding, my wife and our bridal party were picked up in a stretch Lincoln with visable rust marks and no air conditioning. After our ceremony, the car left a visable puddle on the ground and would not start. After 20 minutes and with the help of our photographer and the priest, we were able to jump the limo and be on our way. The car, on its way to the site where we were taking our pictures, started to overheat and produced no air conditioning for the ride. After taking some pictures at our first destination, we were told that the car could no longer be driven in its condition. We were promised another vehicle within 15 minutes. All of us waited 45 minutes for the second vehicle to arrive. Instead of another Lincoln, we recieved a party bus with a stripper pole. This, as you can understand, doesn't exactly fit with what we were hoping for in terms of our wedding. Our driver was not completely familiar with how to drive the bus. With no windows to open, the bus had no air conditioning. We were told that we could turn it on after the vehicle was on the highway, but this never panned out. This caused some of bridal party to become sick from the how hot it was. Hundreds of dollars in flowers started to wilt in the heat, leaving us with flowers in our pictures that were far from perfect. Instead of confirming directions to the venue, our driver drove past our exit on the highway. We then had to make a 25 minute detour to get to our destination. All in all, we ended up missing about an hour and a half of a day that cost us $25,000 to put together. This included our not being able to attend our cocktail hour and forcing our guests to wait approximately an hour later for their dinners than scheduled. This entire ordeal is completely unaccepable and I hope you can understand that we are looking to be compensated with at least a full refund. Considered that their phone is disconnected, I don't see this happening. AVOID AT ALL COSTS!! more

this is the worst company ever!! I was late to my wedding, the limo that we payed for was not what they brought. The limo was an embarrasment, it had paint peeling off the side, the wheels were covered in mud and rust, the tint was peeling off the windows, the rear tires had chunks missing causing an unbearable vibration on the highway, etc.... This is not a joke, i don't work for a competing limo company like they will tell you, i had my wedding photographer take pictures of this piece of s***, so if you would like to see them i would be glad to email them to you. ajbodine2@gmail -- i will send you the pictures more

WEDDING RUINED We booked 2 limousines for my son's wedding. One was a 20 passenger silver stretch SUV but thats NOT what showed up 35 minutes LATE!!! Our wedding ceremony had to be cut short because of this. The vehicle had no working GPS and the driver had to be directed to the church the whole way. Also, the vehicle had obviously been used the night before and not cleaned as there was vomit in the ice bucket and the whole limo smelled sour. The vehicle would never have passed state inspection as it was falling apart and rode most of the way in the breakdown lane of the highway on the way to the Cathedral. The second limousine booked was 20 minutes late as the driver said he got ""lost"". He also had no working GPS and we also directed him to the church. The air conditioner did not work in the car, it made a horrible noise everytime the brakes were applied and overall was a shitbox. I have talked with Blake and Jon the owner about our situation. I have created a dispute with VISA in hopes of getting somewhere with them because I can't get anywhere with Blake or Jon. Jon didn't even have the decency to call me back after getting my complaint but had an employee call me and offer a gift certificate. Are you kidding me???? Do you really think we want to get back into your limousines?????? I will never deal with Celebrity or Entourage again and recommend no one else does either!!!!! I can't believe to submit this review I have to give them 1 star!!! They are not worth even that!! Don't take the chance and ruin your special day by using them!! more

I decided to use Celebrity Limo for my friends bachelorette party and I instantly regretted booking it. As if planning a bachelorette party isn't hard enough, these people made it even worse. Their ""VIP package"" is complete CRAP. You can just call the venues listed on their site and book your own VIP. My VIP host Sabrina started out really helpful until about a week before when she was completely rude to me on the phone and informed me that she doesn't work in the office anymore..uhhh?! Chris was supposed to email something to me that night and I never received it. Then, Sabrina was supposed to email me something the next day, never received that email either. When I finally received the email, she got my info wrong in it about 3 or 4 times. I also began to realize that after I booked with Celebrity Limo Blake had called me and texted me a few times asking me to book my limo with them. Maybe a little communication within your company would be beneficial. Anyway, the night of was okay. Josh was our driver and he started out awesome until we asked him to take us to one bar from another and he informed us that we could walk there. I'm sorry, isn't the point of me paying $630 for this limo is to be driven to places, not walk there? Not only that but he got pretty rude at the end of the night. We were also pretty disappointed that there was no iPod hook up in the limo because they had to ""switch out vehicles at the last minute"". Needless to say I will NEVER waste my money with this unprofessional company again!!!!! more

Honestly i had the best time ever it was me and 35 more people if i had more money i would have tipped more i had a great time the driver took very good care of us . all of us where content with the service given to us the arrived ealrier than they where supposed to and i was very happy and the right bus so i dont understand half of the people under me they where great and no this is not a ""scam "" at all i got more than what i paid for honestly !! than you so much and i will be looking foward to booking with them again !!!!!!!! :) more

Does not even deserve one star. The only people who get treated like celebrities are the people who work there because they are self-righteous, inattentative, and have no sense of conflict resolution. We ordered a party bus which was 45 minutes late, arrived at 10:45. The drive is from Providence to Boston!!!! There was NO ICE in the buckets where we clearly stated there was supposed to be. We circled Boston (all around the Boston Bridge) for over an hour LOST before they dropped us at our destination (left us less than an hour to enjoy our ""VIP"" if you would even call it that). They had no sense of navigation and wouldn't admit to their mistake...blaming it on a road being blocked off that was not. Liars!!! Such a rip off. Do not even bother. The services are menial, and they are not PUNCTUAL which is the most important aspect of their business. Wasting our money wasn't even the worst part. The worst part was my friend's birthday being entirely ruined and overrun by Celebrity Limousine. If you email them, expect them to try and belittle you with their non-negotiable and defensive antic. Effort and empathy go a long way, maybe even an addition of two stars way...but no, they would rather deny deny deny. All these negative reviews exemplify the SAME ISSUES, on Citysearch, clearly there is a pattern, and clearly there has been no effort for improvement. You can also tell that a few of the positive reviews are fake, fyi. It's better to educate yourself and go with somewhere reputable, its not like going to a restaurant where disappointment is slighter. more

You get what you pay for. These guys have been taking advantage of their clients for years. And under a variety of different names at the same time. They promise the world and never deliver or even care. Their VIP package is all b.s. I thought I was saving a few bucks, but got ripped off instead. DON'T TRUST THEM. There are plenty of legit companies in our area. Maybe you pay a few dollars more, but it's worth it. I see they haven't changed their ways since I got taken a few years ago. I only wish I could have given them 0 stars. 1 star is 1 too many. more

We rented two limo buses for our daughters wedding day. We paid the day before the wedding to have one less thing to deal with and was told they would subtract the gratuity to give to the driver..well they show up and NO AC..the groom and the Father of the Bride call and they say its due to the weather...well, that was not the right answer so the FOB argued until they agreed to switch them out during the ceremony. Well instead of two limo buses we get Navigators that don't accommodate the entire wedding party, nor the guests for the second limo to transport them to the reception. The driver will not leave the church until he has his money...well where I come from a gratuity is given at the end of the evening not at the beginning. The temp on the ride was 90...he didn't know where he was going...when the company was called the following day they took the info and said the owner would call on Monday... no call so once the call is placed to them they tell you to e mail them and they give it to the drivers and they have to agree...really? Again we were told the AC didn't work due to the heat, and that I could call another limo company and then told me who to call...really I was born at night but not last night....this could be a book ...but the long and short of it s save your money...they don't follow through and their vehicles are not maintained in a professional manner...oh and as the others say the radios don't really work .... GIANT WASTE OF MONEY.....TOTAL RIP OFF....NOT VIP AT ALL... more

I strongly agree with EVERYTHING sadaakey has said. The exact same situations happened to me. This company is so sneaky and manipulative! VIP is BOGUS, they purposly have you arrive 15 late so that the VIP is over and you have to pay. then drive you home the longest way possible so they can make their ""overtime"" money. Radio NEVER works, dont bother making a playlist on your ipod either because even though they say it works, it doesnt! And on my wedding day, they showed up with a flat front tire which they said they would deal with later, and never even said hello or congrats... just ok who is paying for the rest of this. SOOOO RUDE!!! I will never use this company again, please read all reviews because no matter how many awards they say the have, its bull!! Save you money and go with a company that you can trust, that is honest, works and is nice! this company is sooo not worth it!! more

This is a SCAM! stay away from this company. until you reserve the car and pay the whole thing everything is perfect. I rented their special Red Hummer, the windows weren't working. they said there was karaoke but the the TV wasn't working. the music system sucked. The driver was the worst one every he didnt know the roads and the navigation system wasn't working. He asked the money even before he said hi to me. This was the worst service ever. I had the limo until 9pm and when i got into the car at 8.55pm they driver said that he had to call the owner and tried to make me pay for extra 95 bucks. this was the worst experience ever. they next day I had a regular Van and they were calling it a LUXURY VAN which smelled like cat pee inside. the car was dirty. The lady on the phone who is Sabrina said that I could have the car until whenever i wanted if I payed 100 dollars more, paying the driver 15 dollars per hour tip for any additional hours, I payed the extra 100 bucks and after I was done with the car I was going to tip the driver according to the hour I kept him. he got the money and counted the extra $100 as tip and left because his boss called him. Chris is the boss who controls the drivers and he's the rudest guy ever on the phone. if it's the weekend there is no way you can reach him. but he can reach the drivers and tell them to leave you wherever you are. THESE GUYS RIP YOU OFF! STAY AWAY FROM THEM!! more

Excellent service! Celebrity was recommended to me by a buddy of mine and I recommend them to anyone looking for limos or party busses. Extremely professional from the office to the drivers. I had a last minute change and they went out of their way to keep me happy 5 stars all the way more

My PROM was incredible thanks to Celebrity Limousine!! Thank you so much!!! more

They me feel like a VIP through the whole process!! Booking was simple and easy. The staff was very knowledgeable. the driver was great and very professional. The night was perfect couldn't have made me feel any more like the PIMP I am!! more

I booked a trip though Celerbrity Limousine while I was in Afghanistan for a party while I would be home on R&R. The whole process was simple and easy. I even got one heck of a deal. My vip host set everything up. He was always prompt in responding to my emails because phone was not available while I was there. I got a phone call the night of my party. The driver called well in advance. He was on time. The limo was immaculate. He was even there to pick some people up when I called before the whole group was ready to leave. I would definitly recommend this company to anyone looking to rent a limousine. I plan on booking another night out with them on my return from Afghanistan. Thanks Chris Sullivan and Tyrone Dukes. more

I just wanted to leave a little feedback. Just wanted to let everyone know that this company rocks!! Their office staff and drivers are such wonderful customer service oriented people!! They were so flexible with my night out last Saturday! Everyone in my group had the time of their lives!! They couldn't say enough great things about the LIMO and the driver!! Thank You for such a great time!!! more

Thank you, thank you, thank you!!!! You made our wedding day so special!! You are one of the best companies I have ever dealt with, and I mean out of every company i will deal not just Limo companies. You made my wife so happy with your prompt on time service it made the most stressful day of our lives see like a walk in the park!! The driver did accidently pass the church but we didn't mind we were having so much fun inside it!! Thank you again Celebrity Limousine!!! more

We used Celebrity Limousine for our wedding, my bachelorette and my husbands bachelor party. Our last ""single nights"" out were so much fun. The VIP Host planned everything to the ""T"". We told him what we liked and he suggested the places to go. Not only were they exactly what what we wanted but we got in free and got drink specials!! My husband said he had great time too but wouldn't tell me where they went!! The wedding was perfect!! The Hummer was incredible!! It looked so good in our photos. The driver was amazing too!! He helped me get in and out of the monster H2 and made sure my dress didn't get dirty. Thank you so much for the best day any Bride could ask for!! more

I just wanted to let every know Celebrity Limousine is the best limo service ever! We had a great time! The Navigator was incredible!! the driver was so professional!! They made it a perfect night!! more

I was on military leave two weeks ago. My friends set up a night out with Celebrity Limo in one of their party buses. We went to Boston and had a great time! They made me feel like a VIP and it was perfect for my time off from Service! Thank You for making my leave time such a memorable occasion!! more

I just wanted to say thank you to Celebrity Limousine for making my Wedding Day so magical!! Extremely Satisfied with their level of service from booking to the actual day of the job. They made me feel so special on my Wedding Day! Thank you so much! more