Does not even deserve one star. The only people who get treated like celebrities are the people who work there because they are self-righteous, inattentative, and have no sense of conflict resolution.
We ordered a party bus which was 45 minutes late, arrived at 10:45. The drive is from Providence to Boston!!!! There was NO ICE in the buckets where we clearly stated there was supposed to be. We circled Boston (all around the Boston Bridge) for over an hour LOST before they dropped us at our destination (left us less than an hour to enjoy our ""VIP"" if you would even call it that). They had no sense of navigation and wouldn't admit to their mistake...blaming it on a road being blocked off that was not. Liars!!!
Such a rip off. Do not even bother. The services are menial, and they are not PUNCTUAL which is the most important aspect of their business.
Wasting our money wasn't even the worst part. The worst part was my friend's birthday being entirely ruined and overrun by Celebrity Limousine. If you email them, expect them to try and belittle you with their non-negotiable and defensive antic. Effort and empathy go a long way, maybe even an addition of two stars way...but no, they would rather deny deny deny. All these negative reviews exemplify the SAME ISSUES, on Citysearch, clearly there is a pattern, and clearly there has been no effort for improvement. You can also tell that a few of the positive reviews are fake, fyi. It's better to educate yourself and go with somewhere reputable, its not like going to a restaurant where disappointment is slighter.
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