Benjamin Franklin Plumbing

not at this time more

great great more

We had a leaking 36 year old hot water tank. Multiple times that day water was vacuumed off the basement floor. The technician arrived when predicted, did an excellent job with service, and provided a quote for replacement of the water tank for us to consider. He also changed over our hot water supply, temporarily to our oil furnace, and we greatly appreciate having the luxury of time to consider replacement expense for a new water tank. Yes we would recommend your company's help to others in need of plumbing service. more

On time and did what was necessary. more

My response to the email containing the invoice is below. I did not receive a response. " Hello Robyn, I'd like you know I feel as if I've been taken advantage of by Ben Franklin. When I originally called for service, your dispatcher informed me that there was a fee for showing up, evaluating the job, and providing a cost for repair. When I asked about an hourly rate, he said your company didn't work that way, that the job would be evaluated and then quoted by an onsite service technician. I agreed to the terms and asked him to please schedule service as soon as possible. At about 1:45 PM, two of your service technicians arrived and I proceeded to describe the problem and showed them where I suspected a blockage had occurred. They agreed with my assessment and then verbally told them to proceed. Admittedly, I did not ask for an estimate, nor was I given one. Frankly, I had sewage in the basement, your guys were on site, and really how much could it be? To my shock and disbelief, I was presented with a bill for nearly $800 for less than an hour of labor to snake 50' of drain pipe!!! That's $400 an hour for two men!!! When I asked your tech how he could possibly justify such an outrageous cost, he said it was fixed and there was nothing he could do, and actually apologized. Additionally, your dispatcher could have been more forthcoming and told me there was a fixed rate (I had described for him the exact problem your techs ultimately resolved) but instead led me to believe it would be a time and material job. I find that extremely deceptive. Let me just add that I also went out of my way to anticipate your tech's needs and made sure everything they needed to work on was readily accessible, including clear access through a walkout basement, providing an extension cord for power, and even spray lubrication at their request for the corroded snake mechanism! As a licensed CT E-1 with service experience, I find your company's business practices unconscionable. I will not recommend or use your services in the future." Dan Besaw more

Plumbers/Technicians most professional and the installation was clean and (even when awaiting the delivery from Andover Distribution Center) done quickly. more

Didn't even spend half hour doing work, completely overcharged me,. Bill was close to $500 to fix a stopper and tail, and adjust another stopper. With my complaint lowered to 360, but still feel gouged. Should have just called a handyman. more

Perfect service, price and customer servuce more

Compared with other companies, they had a great price and the service was excellent!! more

Service guy Dave very polite and neat. Could do without sales pitching for future. more

Technician was on time and cleaned up thoroughly when he was done. more

The last time you were here everything was done well except fixing the hot water problem! I got someone else who quickly solved it. more

Ben Franklin Plumbing has always provided us good service. They arrive as scheduled, and always clean up after preforming the work regardless what the repair is. The techs are very good, well-trained, polite, and professional. I appreciated the fact that the tech on our most recent call was Jeff, the same tech who had replaced our 35 year old furnace a few years prior, a very major plumbing repair. more

Less than an hour to change a thermalcoupling total charge $341.00. more

proffessional more

Our tenant had a leak by the water heater. They came out ion Sat and repaired the leak fast and efficiently. more

The job was done perfectly and quickly. The new shut off valve to my outside water spigot is now much easier to reach and and an easier design. The f the work was excellent. more

The tech Charlie was very fast, friendly and efficient . I would def recommend this company and have your problems solved quickly and explained to your satisfaction. 5 stars with my experience ! more

Very happy with them. I have another list of things to do and I will be calling them again. more

Dave was very thorough and friendly, and provided amazing service. Will like to have him do any of my future plumbing work. more