Baker Brothers Plumbing

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3520 Dilido Rd
Dallas, TX 75228

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(888) 505-1170
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Baker Brothers Plumbing - Dallas, TX
Reviews
( 50 )
( 4 )
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( 4 )
( 15 )

Best

On Family Plan had a free home electrical check; found one outlet bad; had it replaced but then charged $150; it's a $20 item with 10 minutes work; did complained and eventually ...

Worst

I have no idea whether or not Baker Brothers technicians do good work. Unfortunately, our appointment never got off the ground. \r \r A technician who was working on my mother-i...

Satisfied in Garland 4/5/2011

One Saturday had a leak under my kitchen sink, so decided to go on line to find a plumber. I checked this site to see what people had to say about different plumbing companies. I then called a few that had good reviews to see what the cost would be and if I could someone out to fix the problem. The young lady that answered the phone was very helpful and informed. She told me I could get someone out that day but would be $200 fee to get a licensed plumber to come out to give me price and fix problem. She asked me how bad the leak was and informed me if I could wait until Monday she would be happy to put me on the books to have a licensed plumber to come out for $39 fee that would be waived if I had them do the job. She suggested I put a bowl or bucket under my sink to catch the water that was dripping and if the leak was major to turn the water off outside until it could be fixed so no damage would be done from the leaking water. I called a few other companies and they were pricin more
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Not as reliable as their ad says 4/4/2011

About 6 weeks ago I had them replace my gas hot water heater and they arrived promplty and did the work for about $300 more than anyone else I later discovered. They were supposed to come back last Friday afternoon to finish the connection of the drain pan to the outside of the house. I waited at home but they never showed up and didn't call. more
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Very Pleased Customer in Forney 3/31/2011

Absolutely amazing customer service!! I called Baker Brothers Plumbing for my outside faucet to be repaired and they had someone at my house immediately. Our technician was prompt, informative and fixed our faucet in no time at all. Best part, very reasonably priced. \r \r Great Job Baker Brothers!! more
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Flower Mound Resident 3/26/2011

Baker Brothers has done many plumbing projects at my home that include installing a new tankless hot water system, comfort height toilets, faucets, shower valves/heads, washing machine valve box and a yard service for sewage line clean out. I am highly impressed with thier service and cleanliness of their work. The techinicians are always polite/knowledgeable and the office staff always responds to my calls in a timely fashion. I would highly recommend any of their services to anyone needing plumbing repairs or service. more
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Ben K 3/25/2011

They came out to work on my water heater. They gave me pricing for several options, and didn't try to "pressure" me into any of them, which I appreciated. I ended up getting a tankless. Their pricing was pretty decent, but when you figure in their warranty, it actually was quite excellent - nobody else was willing to warranty both the parts and the service like they do. While the tech was there he looked at couple other things for me, and gave me pricing, which was nice - now I can budget for them. He did the work on the tankless and left everything in great shape - he even wore shoe covers when coming in and out of the house. Looking forward to using them again on other projects - I feel like I can trust them to do what they say, and not oversell me on anything. more
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Excellent Team Work 3/19/2011

We had the valve for the water supply to the whole house get stuck in the closed position at 4:30pm on a Saturday afternoon. The entire Baker Brothers team (telephone receptionist through extremely professional and competent plumber) immediately swun into action and we were 'back in business' with full restoration of water before 8pm that same night.\r \r I'm not using anyone else....the entire team was terrific. more
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Fantastic Service from Baker Brothers Plumbing!!! 2/4/2011

Details of Experience:\r Fantastic service!!!! What an outstanding company! Have dealt with other companies in years past and never, never has any plumbing company even come close to this level of service and professionalism. The representative service technician, Mike Salmon, has now done several big jobs for me at my home, and each time the service is better than I could have possibly expected. If there was gold metal or Grammy for plumbing technician, I would definitely have to nominate Mike Salmon and Baker Brothers Plumbing--outstanding job. I woke up to the sound of a loud popping noise and quickly discovered I had a burst pipe on the second floor and water was rushing into my bedroom below at a high rate of speed. My first call was to Baker Brothers because they have done work for me before. They suggested I call the fire department to turn off the water (ice was covering ground and I didn't know where the water cutoff was for sure) until their technician could get to my house. T more
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Not Our First Choice 10/16/2010

I work in a hair salon and our hot water heater wasn't working properly so we called Baker Brothers to come out and help get it fixed. \r \r Their technician arrived in the late morning and spent the entire day at the salon. The problem was still not fixed when he left and the bill was over $1000. At 3:30 in the afternoon, after flushing both our tanks and replacing a regulator on the roof, he let us know that there was no gas getting to the heater and that we needed to call the gas company. The plumber left the salon right as the man from the gas company arrived and after being here for only ten minutes the gas company diagnosed the problem. \r \r Apparently, the error message showing on the heater itself specifically meant the heater was not receiving any gas. Baker Brothers told us they were sending a specialist and we were incredibly unsatisfied with his level of knowledge and professionalism. Instead of checking the gas from the start, he spent the entire day giving us the run-arou more
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Always a great experience! 9/15/2010

Had a leak under my counter in the kitchen. We had been smelling a wierd smell for a couple of weeks. We found it today, called Baker Brothers. Person i talked to, I think Tamara was super nice, got a guy out right away, called us when he was on his wa. Got the problem fixed pretty quick, and also pointed out a couple of things he could also fix while he was here that he went ahead and did. Have used the Brothers a couple of times, always a good experience. Total ticket $254.00. more
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What a Rip Off 8/14/2010

Called them out to fix an outside faucet. Do to a problem with the access panel to the crawl space he was not going to be able to fix my faucet. When he was leaving after spending no more than 5 minutes at my house he tried to charge me $40 for coming out. I refused to pay it because no one told me about a $40 charge just to have them come out an look at it. Had they not tried to rip me off with that charge I would have called them back when the problem with the crawl space door was fixed. Now I'll never call them back for anything. more
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The $200.00 per hour fix-it. Beware. 7/28/2010

Had an outside faucet that suddenly jammed and would not shut off. Called Baker Brothers and they came out the same day. They charged me $35.00 just to come out, but if they did the work to fix the faucet the charge would be waved. The written estimate then came out $695.00 because they had to remove the brick around the opening of the faucet. During the discussion with the plumber, he never mentioned the $50.00 discount you get per their TV add. Finally he gave me the discount. He spent three tours there fixing the faucet, but not replacing the brick. He originally said the brick guy would be out later that day to finish-up the job. Now I understand he may not be out for several days. Not my problem. Bottom line, if you want to pay $200.00 an hour for your plumbing needs - look else where. more
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ripoff merchants 6/7/2010

I want to amend my comment...I called Baker Bros to see if they could come out and give a rough estimate to have the plumbing checked on my house which is an older home, just so i can get the water connected safely..They quoted me $200 just to come look at it so they can give me an estimate...I said OK but if you get the job will I still be charged for the quote, or does that come off the final bill..the answer was no!!! just imagine what these people would charge me if they got the job! I'm a pensioner..what a ripoff!! taking my business elsewhere.. more
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horrible 4/9/2010

Baker Brothers quoted me $221 - $371 dollars to fix a blockage in the kitchen sink so I told him I'll think about it and called another company. The tech for Baker Brothers made it sound like it was a major job but the other company fixed it for $50 dollars and took maybe 15 mintues to do it. more
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BAKER BROTHERS PLUMBING 3/13/2010

I was reffered by a friend Who used baker brothers (GREGORYHILL) so i called and requested him also,I Tell YOU WHAT I WILL NEVER USE NOBODY ELSE THE EXPERIANCE WAS GREAT HE WASNT PUSHY OR ANYTHING I LIKE IT SO MUCH I ADDED OTHER PLUMBING ISSUES WHILE HE WAS THERE HE HAD NO PROBLEM DOING THEM RIGHT THEN HE WAS QUICK AND VERY CLEAN ABOUT EVERYTHING . more
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Baker Brothers Plumbing 1/18/2009

This company was referred to me by the HVAC contractor from whom I purchased my HVAC system, and I have employed them multiple times for everything from a hot water leak in the slab to simple things like replacing an outside faucet. Simply stated, in the 38 years I have lived in Dallas, I have found no better plumbing service. They are not always the cheapest, but in my opinion, they are the best. Their plumbers know how to diagnose a problem, they tell you exactly what is required, and they tell you the price to fix the problem without equivocation. I will never use any other plumbing contractor - period. more
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