Wanted to get some time between the service and review dates, just to make sure that I am able to write an objective review. Why did I pick this body shop? Because of the glowing reviews on this site. WARNING: if it's real quality and not a mere illusion of quality that you seek, you need to look elsewhere.
The saga, in as few words as possible. Brand new, 2011 X5 50i was hit by a sheet rock panel that flew out of a pick up truck while driving East bound on 237. Front end got damaged, with a bent hood, scratches on the bumper and right fender, chipped right headlight. Estimate for repair came in at approximately $5700. After leaving the car, I was told that it would take approximately two weeks to fix it. A couple of days later, I was announced that there would be some additional work needed to the tune of an extra $4500. After removing the bumper, they thought the fenders had to be replaced since 2 plastic clips appeared to have detached from the bumper. A waste of insurance money, and perfectly good fenders since those clips are NOT supposed to be attached. (These are rectangular clips, below the fog lights, under the bumper - with the help of some solid bolts they are responsible for securing the bumper support to the car frame.) They only come attached when bumper is new, so that they are not lost in the shipping process. Anyone who's built model planes will understand what I'm talking about - small plastic pieces that are attached in certain places only so that one knows where to glue them. BMW confirmed this. And, what appeared as scratches initially, turned out to be just gypsum from the sheet rock, easily wiped off with a cloth.
Fast forward ONE MONTH. Car came back with new hood and fenders. Headlights were poorly aligned and sticking out in an ugly fashion. Hood grill was poorly fit and had gaps. BMW logo on the hood could be easily tilted. Side steps were loose and had nasty gaps. Orange reflective marker on the bumper fell into the bumper as soon as I touched it. Right windshield strip molding was loose as it was missing a few clips. Rear side windows were deeply scratched as the shop ""pros"" use razor blades to shave paint remnants when applicable. Front brake vent (underneath the car, next to right wheel) was cracked. Various trim pieces in the doors were missing. Interior left door panel was not properly remounted. Paint job was OK. Orange peel match horrible as they wet sanded the doors. Interior of car was covered with an extremely fine layer of paint dust, not noticeable upon first inspection, definitely upsetting when noticing the dullness of the wood in the sun. Interior also smelled (and still does 2 months later) like paint. During the one month the car was in the shop, I stopped by every 2 days to make sure things were in order. I had been told about numerous delays and problems. There was a period when the car was in the back parking lot with the windows rolled down. When rain started on a weekend I had to call them several times so that someone covers the car or rolls up the windows. Eventually my car was covered, although a few others in a similar situation were not.
After complaining about the above to shop owner and service adviser (John) I spent a weekend taking apart the car and fixing most of the above mentioned issues, less the interior paint problem (and smell) which cannot be solved. They apologized and offered a token financial compensation for my troubles.
Bottom line: are you a person who really cares about the personal vehicle and understands the difference between quality and glitz? If so, I beg you to look elsewhere. Otherwise, seems that plenty of people are just happy at B2.
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