American Van Lines

NO COMPLAINTS AT ALL. Anyone whose ever moved in the past knows that it is not fun at all. my first time moving i had to beg my friends to help me out and buy them out with beer and pizza. If you are wondering, it worked. but still, i couldnt wait for it to be over. That is why this time I decided to call a moving company. I barely had time and i needed to get things going fast. I started googleling moving companies and found a few. After just a few minutes talking to American Van Lines I knew this was the way to go. I had avery limited budget and they worked around with it. Unfortunately I couldnt afford their unpacking services so I have to finish unpacking. At least I am already moved. more

I am finally in my new home and EVERYTHING is already unpacked and put in its designated place. The good thing is that I did not move a finger through the entire process. I am a very picky person and I told my husband I didnt want strangers moving our stuff. He told me that it was either that or I was going to be doing everything because he had no time. So, long story short, I have 4 kids and no time at all either. I called some 4 companies to get the pricing for our move and pass all the info to my husband. He decided on American Van Lines because the estimator was nice. Thank God so were the movers and the guys that helped unload the truck here at my house. They just left like 30 minutes ago and although it took more time than I would have liked, at least now I dont have to do anything but clean the house a bit and start enjoying this here. So thanks American for being there for us. more

NOT EVEN ONE STAR! This company has lied to me over and over and now is lying to my insurance company. They promised delivery in 3-14 days and ended up delivering 21 days later when I was out of town. They didn't blanket wrap as promised and damaged my piano and are now denying it. They didn't have my mom (at origin) sign the inventory sheet so they wrote whatever they wanted on it. They never ever call you back and have the WORST customer service. The only nice person was the one that sold us on the move - of course, they get you in and then don't care about you anymore. They damaged another piece of furniture and lost two pieces of wood that were to be reattached after delivery. They deny everything. LIES, LIES, LIES I have photos to prove it all. I will most likely have to go to court or through arbitration. I can't believe what they think they can get away with. STAY AWAY FROM THIS COMPANY!!! more

I WAS THOROUGHLY IMPRESSED WITH MY MOVERS AND THE CUSTOMER SERVICE BEFOREHAND. LAST YEAR I USED ANOTHER MOVING COMPANY TO RELOCATE FROM HOUSTON TO PALM BEACH AND IT WAS A NIGHTMARE! I WAS PROMISED MY FURNITURE DELIVERY FOR SEVERAL WEEKS AND EACH DAY IT DIDN'T ARRIVE IT WAS ONE EXCUSE AFTER ANOTHER. FURTHERMORE, NEARLY EVERY PIECE OF MY FURNITURE WAS SCRATCHED OR DAMAGED...EVEN HAD TO THROW AWAY AN EXPENSIVE CORNER-DESK WITH HUTCH. I WILL NEVER USE ANOTHER COMPANY OTHER THAN AMERICAN. THEY MOVED MY 2-BEDROOM APARTMENT IN PERFECT CONDITION IN 2 HOURS TOTAL! IT WAS AMAZING AND THERE WERE NO HIDDEN FEES OR STRINGS ATTACHED. I HIGHLY RECOMMEND AMERICAN VAN LINES. more

IM A REALTOR AND CUSTOMER OF AMERICAN THEY HAVE MOVED SEVERAL OF MY CUSTOMERS MORE THAN ONCE THEY STAND BEHIND THERE WORK AND THEY WILL GET IT THERE WHEN THEY SAY THEY PACKAGE YOUR ITEMS PROFESSIONALLY AND WORK FAST TO GET YOUR STUFF THERE ONTIME I WONT USE ANYONE ELSE THANKS AGAIN more

One of their affiliates messed up my move pretty badly, so I have had the joy in dealing with American Van Lines. These guys are terrible. The whole organization seems to be a fly-by-night operation, especially when it comes to interstate moves. I would recommend not doing business with American Van Lines or any of their affiliates. more

Moving from Hypoluxo, FL to Wayne, PA was picked up on May 25th and have been given the run around for over 26 days. Was promised furniture by May 28th but as of 2:30 PM today, NOTHING. Cons: No furniture or belongings after 26 days!!! more

Based on my experience with this company the previous six reviews are either staged or hand picked.This is the second time I used this company. They were awesome the first time. WOW what ever happened. I contracted to move from Sarasota, Fl to Macon, Ga. 6/12 was the scheduled pickup date. No one showed up or called. 6/13 Driver calls says hes on his way. He and crew arrive three hours later take six hours to load my household effects which had already been packed in boxes by me. Delivery to Macon was scheduled for 6/15 (Tuesday) Monday night I call driver to ensure things are on schedule. He advises me his truck is in the shop and his crew is over worked from too many jobs on monday. My shipment has been assigned to another driver. 2nd driver seems disintrested in my call inquiring about delivery. Says he show up on Thursday (2 days later than original date) I call driver on Wednesday to ensure delivery he says he has truck trouble an He may deliver on Friday. Repeated calls to customer service go unanswered when using their voicemail. Finally speak with customer service manager who promises action but no return call as promised on Saturday (7 days after pickup) After acting like I was a new customer (option 1) on the phone menu I amazingly spoke with a human inside 30 seconds. After explaining in slow polite painfull detail this entire ordeal to a poor girl whos job was entirely different I got action when I asked for the email address for the company President. Within minutes the driver called me an explained my delivery was scheduled for Monday afternoon 6/21 a full 9 days after pickup. At this writing I still do not have my household effects, god only knows what will show up safe an sound. I have incurred additionall expenses for bedding etc as i have been forced to sleep on the floor awaiting my shipment. Customer Service is what keeps repeat customers. These guys have failed miserably to communicate to me when they knew they had incurred delays. They are the first to know and should then inform the customer to prevent this type of review. 9 days and I still dont have my things.Use ANYONE ELSE but not these guys. LATE NO COMMUNICATION I HAD TO DISCOVER WHY THINGS WHERE DELAYED. The saga continues. I certainly expect to be compensated for the out of pocket expenses I have incurred due to there inability to deliver according to the terms of there own contract. I will followup with an additional review assuming my shipment makes it to Macon. My gut tells me I can count on some lossed or damaged items and additional charges from this company before this is over with. i will keep you posted. Cons: No communication -excuses when you call-no accountability more

Through the years, I have moved 3 times with American Van Lines. They are a company you can trust to get your your most personal items to your next location safely and on time. I would highly recommend them to anyone who is moving locally or out of state! Pros: Exceptional Service! A First Class Service Organization Cons: I can't think of any more

This customer met and exceeded my moving experience expectations! I have used them several times throughout the years and will recommend them to anyone who is considering a move. They are efficient, professional, and trusting with my personal belongings. I can honestly say that they are the best moving company by far!!! more

Great Service. The estimate process was easy and straight forward. The scheduling group was responsive and timely. The driving and packing team of Johnny and James was phenomenal. AND the estimating process they used resulted in the total cost coming in at less than the not to exceed estimate - just like it was supposed to! Pros: Service from all departments was excellent more

American Van Lines Fort Lauderdale Office provided a tremendous moving experience for me. They did everything to meet my needs and make sure that my moving (and later relocation)experience was a highly satisfactory one!! Very professional, pleasant, hardworking staff and management who go above and beyond for a great customer service experience!! My furniture was packed and delivered in fantastic shape, and they even stored my furniture for a very reasonable price when I needed to do so temporarily. American Van Lines makes moving hassle-free!! Pros: Everything more

I have moved 3 times with American Van Lines in the past 5 years. In all of my moves, American Van Lines has provided me with great service. Price, communication and service were always terrific. Moving is a long and difficult process and they did a great job. My things were handled carefully and the guys were nice. more

Great company that you can trust with your belongings. I have used American Van Lines for several moves, and I would not consider another company. This company has a professional staff, that is polite and respectful, and most of all careful! I always recommend them to my friends and they are happy as well. Pros: Very Professional Company more