Allgood Plumbing sent Ken out after we found our 13 year old gas water heater had sprung a number of leaks and dumped gallons of water all over our basement. Ken showed up on time, assessed the situation, confirmed our fears, and gave us a price. He had everything he needed on the truck and got started pretty quick. Ken was knowledgeable and skilled and fielded every question I had without making me feel stupid for asking it. I'm not sure if it was out of courtesy or inability to multitask, but he stopped working to answer my questions, but even with this he drained the old heater, got it out to his truck, and installed the new one in 90 minutes. I voluntarily "helped" by shutting off the house's main feed, opening faucets, and grabbing a hose I had handy so he didn't have to go to his truck, but I didn't feel it was required. Ken left the area tidy and was conscious of his surroundings: no damaged doors, drywall, burned wood or even solder splatters (there were some splatters, you can't help this, he cleaned them up thought). Payment was easy via a tablet with a card swipe app. All the points of contact with Allgood were courteous and I'm happy with their work, but I hope I never need them again.
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