When I questioned him on the other Shaw distributors telling her that the flooring she got was worth $1300, not over $5000 like she paid, Neil explained that it is not uncommon for the competition to say derogatory things about other companies to make the other companies look bad and themselves look good. This makes sense as my husband who knows carpet confirmed the quality. Since I do still need flooring and would like to get new when I can afford it, I asked him about the BBB. He laughed and told me they have less than one tenth of 1% complaint ratio - it's all relative to the amount of business you do and to go to You Tube and search "20 20 bbb investigation". I did so and it explains why you can't believe what the bbb has to say. Anyways, I asked Neil how long it would take for me to be issued a check and he told me up to 20 days. This was a little disappointing but since I won't actually need the money for about 30 days or so I could live with that although I was not as happy with that answer. Today is the 14th day and it came in the mail today. I was excited and decided to write this.
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