DO NOT GET A BRAZILIAN BLOWOUT HERE!
I had a Brazilian Blowout done in August of 2010. They had just started doing them. I was told it was guaranteed to last 12 weeks and would be amazing. I paid over $500 for the service and the products required to maintain the look. I loved it...for about two weeks. It started to look frizzy on the ends again after the third week. I was following all the directions. I already had a scheduled appointment about 5 weeks after the service for a trim, so I waited until then to say anything. I pointed out to my stylist who was the same person who did the Blowout that I was unhappy because it was frizzy already. Her answer was to cut off the friz and tell me she would contact the comany and call me. It took me a while to realize that she had never called me. I couldn't decided whether to call them and complain. I finally sent them a letter in February of 2011. They called me and told me they have no record of my complaining and that I would have had to complain within the 12 week period but that they would give me a gift card with $150 credit in "good faith". I am not satisfied with that and told them that. My stylist had told me that she recognized me around town once and almost said hello, but she can't remember my complaining to her? I have had my hair cut there for over three years. I bought all the products they recommended. Had massages and facials there. They lost a customer over $350. I'll use the gift card for a pedicure or something that they can't screw up. Not touching my hair again though.
more