3 hrs for an oil change is ridiculous. I got there Monday around 8:45am on the 1st day of school & there was only 1 car ahead of me. I was told it was just going to be about a 45 minute wait. Several cars came & went after me. Also, we purchased few warranty maintenance packages for both of our vehicles & we were told by the finance manager that it included wipers blades, alignment, air filters, air cabin filter, fuel injector cleaning & much more.. Service advisor looked in the system & couldn't find anything on the coverage. We yet haven't had a pleasant experience since we purchased both vehicles 11/13. Unfortunately all other Hyundia dealers are very far & nowhere nearby.
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