I went to take an inspection of my car( BMW 325i), they found five parts needed to be changed, then they changed them for me and charged me about $130. After I arrived home, I checked the prices of all of those parts changed by them, the result surprised me. for example, fog lamp bulb, the average price I find is $13 more or less, but they charged me $28; wiper blade, the average price I find is about $11, they charged me $23.88; brake clip, $7 almost, but they charged me $21.90! They are just like Mafia, taking my money away without any explanation!
RESPONSE FROM University Tire and Auto:
Mr. Ahmadzai
Thank you for contacting University Tire and Auto. It is always nice to here form our customers.
I have reviewed your invoice, and would like a quick moment to address your concerns. The price for the items that you have stated are not only for the part but also the labor to install the parts. We group some parts and labor together because it is actually beneficial to the customer to do so. I will use the prices that you found online for the parts and the labor charge per item to install the parts on your car if you supplied the parts to us.
Fog light bulb $13.00
labor $17.91
Total $30.91
Wiper Blade $11.00
Labor $13.43
Total $24.43
Brake clip $ 7.00
Labor $26.86
Total $33.86
By grouping the labor and part as a package we were actually able to save you $15.42 on the three items listed above.
Please feel free to contact me with any questions you may have.
Thank you
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