I agree with other reviewers that this is the WORST company to use for TV repair. We were referred to them by Best Buy to repair our TV (I told Best Buy not to refer people in the future). They charged us $90 for the visit and sent a technician who knew NOTHING! He called the office and spoke to someone who diagnosed the problem over the phone as we described the problem to him. They said we needed a part which would take 10 days. Two weeks later I called and they hadn't even ordered the part! No apology, no explanation - What losers! We cancelled and contacted Canyon State Electronics. They fixed the problem in 4 days for considerable less money than Universal's estimate. Contact Canyon State Electronics for TV repairs!
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