It is always painful to read a negative review, knowing that one of our community residents is dissatisfied for some reason. Often written at the peak of anger or frustration, what typically is not revealed in such negativity are the full circumstances or, the ultimate resolution of their dissatisfaction. As you might expect, there is usually “more to the story,” and such reviews cannot be deleted once posted, however satisfactorily resolved.\r
\r
Because we manage upwards of 10,000 residents at any one time, regular interaction results from daily life issues. These include “calls for response,” ranging from the “true crisis” (burst kitchen pipe that has to be fixed immediately), to the “manufactured crisis” (seven angry calls within an hour, from a single resident, because their sidewalk isn’t immediately shoveled – despite the snowstorm still raging outside). It’s all part of the job.\r
\r
Another part of the job is the enforcement of association by-laws – usually created by the community developer – and readily made available for review prior to buying a home in such a community. Unfortunately, we become the “bad guy” when by-laws need to be enforced. It is the least fun part of our job. We mail out 2-3 violation notices every day, when individuals unmindfully, or even deliberately, choose to not live by the community standards they tacitly agreed to by becoming a resident. \r
\r
Part of our mission is to be responsive, effective, courteous and respectful, with all of our community residents, even when the occasional resident makes doing so a massive challenge. We endeavor to address such instances with patience and grace. Four negative, anonymous reviews over the past four years is a testament that Your Peace Of Mind has been largely successful in fulfilling that mission. Our goal remains: zero negative reviews. \r
\r
I encourage you to visit our website, ypminc dot com, to find out more about what we do and how we do it. In addition, you are invited to contact me directly if you feel that our team is not reasonably coming through for you in some way.\r
\r
Glynis McBain\r
Owner – Your Peace of Mind™\r
more