I am a long time patient of Michael Rich at Executive Eyewear and was absolutely shocked when I read these reviews. Michael is the most dedicated, loyal and passionate individual regarding his business and his patients that I have ever come in contact with. I have been to several different stores that have not been able to help me in the least. Within the first visit to Michael I knew this was the right place for me. My glasses were made perfectly to my specifications and have been since. If there has been any type of issue Michael has always been more than willing to listen to my concerns and has always made sure I have left his business happy. Of course there is a longer wait time than an hour or sometimes a week. Everything is done in house with his own hands (or Randy Rich-his father) everything is custom made of course its going to take a little bit longer. However, I have never had to wait longer than what I thought was an appropriate timeframe to receive my glasses. He has been in this business over 10 years and it shows. He knows what he is talking about and I have never once had a bad experience with him, even when I was his new patient he treated me with the utmost respect. Several of my friends and family members go to him as well and I only have heard great things regarding his behavior and professional domineer. \r
I have been in the store a few times when he has dealt with problem customers and I witnessed the exact opposite than what I have read in these reviews. These customers conducted themselves in a completely irrational manner and in my opinion Michael handled himself very well considering. Shame on anyone for complaining about a man who will do anything to make his customers happy. \r
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