I decided this year that I was going to give my business to a small independent. I knew that it might not be the lowest price, but I did expect a high level of personal service.
Unfortunately, I didn't even get a basic level of fair service. I had no issues with the Doctor. Very good exam. It was the manager and rest of the small staff you can count on one hand.
The manager seemed like it was her first day. I had to help her with paperwork for my insurances. Didn't have a clue on the differences in lens types at all. After fumbling through the rest of order - 1 pair of glasses and contacts. The doctor finish my exam.
The receptionist asked my to sign my credit card receipt and I was sent on my way without anything else.
I followed up to inquire on the status of my order, given I was given any idea of the time frame. And I wasn't in any rush. I was told someone would call me back. Never received a call...attempted 3 more calls, no response.
Three weeks later, I was fed up. I called and asked to speak with the manager. Was told she would call me back. I said that wasn't good enough and asked what time she would be in and I would call back. The receptionist told me she didn't now.
Call again an hour later and an older man, I believe related to the Doctor told me it was 'policy' not to give out information about the manager's time in/out and told me someone would call me back without taking my number and hung up on me.
Bottom line...I reported them to my insurance companies and had to ask them to contact them to get them to call me back. I've NEVER experience this type of complete lack of service before.
Got a rude voice mail from the manger who blamed me and my insurance...funny she wouldn't call me back, or give me a simple status and this was my fault or my insurance company's?
Would not recommend this company at all.
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