I paid a bill literally months ago. When I called to ask about the matter they said they don't receive updates on accounts when the matter is in pre-collection. Translated, this means they don't even talk to the clients before the matter must be resolved. When I called I told them that I had contacted the debtor, and had the issue resolved. They told me that it wasn't and they still were going to send me letters which nowhere state the matter is in ""pre collection"". The letters have a threatening tone, and anybody who gets them would go into fear they are in default.
Remember, I paid this bill literally months ago.
I told them if I receive any more letters they were going to the Attorney General. At the very least, they seriously need to revamp their communications with clients.
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