The employees for at the beach can be rude and pushy, granted. The contracts and corporate customer service are terrible, and they aren't forgiving of people trying to break a contract.
I assure you, however, that not all of the employees are like that. There are several who really are just there to offer you excellent customer service along with your tanning experience.
As well, until you have worked for at the beach you have no idea what kind of stress these poor kids are under. They are trained to approach EVERY PERSON EVERYDAY. On top of having to get customers in a bed (Sometimes over 200 will come in a shift. Imagine! 200 people BY YOURSELF in LESS THAN A DAY!), they must also clean EVERY SINGLE BED after it's been used. They must also tour and pitch EVERY new customer (Sometimes 10 in an hour!), on top of performing daily detailed cleaning duties, dealing with equipment issues, and still being able to access the knowledge needed to keep you from burning, and photoaging. As well they must be prepared to design and orchestrate a tanning schedule for each individual customer based on their skin type and tanning desires. Did you even know that the first day you came in the person you dealt with was instantly able to design and prescribe a tanning regiment, and lotion combination for you? It's not an easy job, and dealing with inconsiderate customers (as you all appear to be) doesn't help.
Try to understand that they are DOING THEIR JOB. Would you appreciate it if people were constantly yelling at you because they were dumb enough to sign a contract without reading it first?
There's another thing! YOU signed the contract. They did not take your hand and force you to. Perhaps you should read things before you sign them, and you won't end up in these terrible circumstances.
I have already, and will again, state that I do not believe in all of their business practices. I think their customer service could use a great deal of attention, and most of their employees could use some sensitivity training, but you're also at fault.
Read EVERYTHING, and don't come back and blame your stupidity and laziness on the poor 20-something kid trying to make rent for that month. Customer service involves CUSTOMERS. If you expect good service, give them a reason to offer it.
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