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Excellent quality and superb customer service - Review by citysearch c | Robbins Brothers

Robbins Brothers

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Excellent quality and superb customer service 10/27/2011

I went to E.E. Robbins specifically because I was looking for a real engagement ring store were I could find the perfect ring for my proposal; a regular jewelry store just wouldn't do. I was definitely not disappointed. As with most bachelors, I was initially unnerved and rather lost on how exactly to go about choosing a ring. Sandy, my salesperson, warmly greeted me after walking in the door, and immediately put me at ease. He very calmly and politely explained their recommended process, in which I choose the diamond first and then, after the proposal, bring my fiance in to choose the actual ring and wedding bands. This allows me to surprise Lisa (my fiance) at the proposal but allows her to choose the ring she wants. He also explained the basics of evaluating diamonds and helped me choose the right stone within my price range. At no point did Sandy try to push anything on me or attempt an ""up-sell"". Despite my naivete regarding diamonds and rings, he patiently worked with me and was never condescending. Moreover, after returning with Lisa to select the bands nearly two months later, he still remembered me and a few details about our relationship! Though the proposal wasn't really a surprise to Lisa (she knew it was coming), the diamond I chose was perfect and she absolutely loved it! Even after several months she's still gazing at it. Make no mistake, E.E. Robbins is quite expensive, and it's not the place to find a simple trinket for your girlfriend; head over to Lincoln Square for that. Also, you'll need to allow plenty of time both for making your selections and receiving the products. You'll also need to plan multiple trips to the store. However, for those who are serious about getting married and willing to invest in it, this is the place to go. The quality of their rings and diamonds is outstanding, and their service is unparalleled. more
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