Our family had membership back when Premier was located in the Galleria. After moving back to NOLA we decided to rejoin. This was a huge mistake.
The majority of their machines (elliptical, treadmills, etc) are broke or in VERY poor condition. The fact is they're old and need to be replaced. For the machines that may happen to work, there is supposed to be a 30 min time limit which isn't followed by the members nor is it enforced by the employees. Even after complaining, they refuse to do anything to correct the problem; doing something would cut into their gossip sessions.
Our kids were added to the plan and we were being billed for them to attend, although no one ever put them into the system thus they were refused entry. We complained and they attempted to visit a second time only to be refused again. When we complained again we were told they would be added at a later date because the ONLY person that could correct the error was on vacation. My husband had a heated conversation with the owner and he said, ""if you don't like it, quit""......... only after you finish paying us for the balance of your annual membership. That would be the membership the kids were refused to use.
Save your money and frustration. Join another gym. Being we've lived in several states, we've been members of several athletic clubs. I've never quit a club until now, then again, I've never held membership to a place so poorly maintained and managed.
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