I called these guys on Friday and they were ready to show up late Monday or Tuesday morning. I mentioned I needed the work done by noon so I could get to work and they lady dispatcher made a couple of calls with the techs and worked around my schedule.
I received a call on Monday morning letting me know when the certified plumber would arrive and he was on time. I was already prepped before hand on the flat rate fee that gets charged on top of and regardless of work completed.
The individual that came out was very professional in appearance and actions. He was thorough in all explanations and gave multiple options in how to fix the problem. There was no pressure sales of ""yes you could go with the minimum but you will just be calling me 90 days from now to install the maximum priced option"".
The guy also shows up with a nice size truck that is basically a rolling inventory of parts. So no issue in identifying the problem and then re-scheduling for them to go get the parts and come back out to fix the problem.
My only con is the price, but not really a con, because I believe you get what you pay for. With the extra cost you get an experienced certified tech that is courteous, professional, and knows what he is doing.
And yes he did wear the booties that everyone else comments about...
Overall a good experience.
Pros: Thorough, On-time, and Professional
Cons: Cost
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