There are often times where I receive good service and think to myself ""I need to write a review to let people know how lovely ______ was."" The times I have actually done that are far and few between...probably because the experience fades after time. The intention is there, but i never quite get to it. Well it has been 2 months (due to travel).... and there was NO CHANCE I was about to miss the opportunity to rave about Meurice Garment Care!!! While in NYC with my boss for a press junket for her latest film, we needed to prep her dress for her premiere. I had heard through her stylist that this was a wonderful place to take her dress to...in fact...this was the ONLY place I should take her dress to because the stylist trusted them that much. I headed over to the Meruice's on 31 University Place (Between E 8th and E 9th st) and the folks at Meurice's lived up to their reputation. I had the opportunity to work with Richard and he was spectacular in every sense of the word. Customer service like I have never experienced before. For all he knew, I was just dropping off my own dress. He knew about he fabric, the stitching...it was as if the dress had taken on a personality of it's own. I have never before experience such lovely customer service. Everyone at the store was wonderful, friendly and helpful! It was a treat to walk into a place where EVERYONE LOVES WHAT THEY DO and customer service is not just a mission statement hanging on a wall...but a way of life.
We had to put a RUSH on the dress cleaning in order to get it back in my hands before we jumped on a plane to the premiere....but that did not effect the outcome of the cleaning. It was stunning! They handled the delicate details with great care and it was absolutely gorgeous! They packed it carefully so that it could withstand the flight to Paris. Yes...the stylist trusted them so much she would rather the dress be cleaned there than in Paris! That should say it all!
I apologize for such a lengthy write up....but I was blown away by the service and product of Meurice's cleaners. To sum them up in the words of Mary Poppins...they are ""Practically perfect in EVERY way!""
Pros: Attention to detail, exceptional service, they care!!!
Cons: No con is possible...no wait....I wish they had one in LA!
more