My husband and I recently took both of our cars to Scruffy Duck for a mid-priced car wash. We have an SUV and sedan. Both were vacuumed out thoroughly. When the sedan went through the wash, the front blinker light fixture popped out. A manager came up to us while were waiting inside and asked if we knew about the body damage to our car. We went outside to look and there was no body damage. The light fixture was not connected and the light bulb had burnt out and the reflector on the fixture was cracked. We connected it back to the car and left. The person who was running the register was rude and the interior was not properly cleaned (dash board and other interior fixtures were not wiped down very well after going through the wash.) My husband called the car wash to let them know that we had never had any issue with the blinker light until it went through their wash, and to notify them that we had no prior body damage to our car. We were not asking for any money to fix the damages, we just wanted to let them know that the car wash did this. The owner of the Scruffy Duck hung up on my husband. Before doing so, he offered no apologies. This is the worst customer service that we have ever encountered, and we feel it is important that others know what happened to us before becoming patrons of this business.
Pros: Vacuum of interior
Cons: Customer service, interior detail, exterior wash
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