I've been getting my hair cut at Festoon on a recommendation from a friend living in the East Bay (I recently moved from SF over here). I went for a couple of hair cuts and was relatively happy with the service. I went on Friday to get a cut and the person cutting my hair didn't listen to what I wanted and I ended up leaving the salon not being happy with my hair. I wanted to tell her before I left but she already had another client waiting for her so I didn't feel like I could make that person wait any longer. I called the next day and mentioned to them that I wanted to come back in to get my cut fixed and the receptionist was very accommodating and fit me in right away. I went in and was able to get a cut that is more of what I wanted (although, it's not exactly - and I don't think I'm trying to get anything fancy, just a bob that doesn't look like it belongs on a soccer mom). I thought this "fix" was going to be complimentary (or at least, discounted) since it was actually an extension of the previous day's cut. I was shocked when I was charged for a full price cut on my way out. With tipping the stylists and paying for two haircuts, I've now invested $150 in a hair cut that I don't love. If I was planning on spending that much on a cut, I would have gone to a different salon. I will not (nor will any of the friends I've talk to about this) be going back to Festoon. We all think that they should have better customer service then that. I'm actually disappointed b/c overall I liked the salon.
Cons: terrible customer service
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